Customer Services Advisor - Repairs

Customer Services Advisor - Repairs

Housing Repairs & Empty Homes

Permanent

Full time, 37 hours per week

Salary NS6 £27,709 - £29,071 per annum

 Join our growing Housing Repairs and Empty Homes team. We're investing in our housing service to deliver faster repairs, better communication, and improved outcomes for Council tenants. This is an exciting opportunity to help make a real difference in our communities.

We are recruiting for a Repairs Customer Services Advisor to be the first point of contact for residents reporting repairs and to help deliver an efficient, responsive and customer-focused repairs service.

As a Repairs Customer Services Advisor, you will manage repair requests, keep residents informed, and work closely with colleagues and contractors to ensure repairs are completed efficiently. We're looking for someone with strong communication and IT skills, a customer-focused approach, and the ability to solve problems and work well under pressure. Most importantly, you will be committed to putting residents at the heart of everything you do and delivering a service that is caring, responsive and professional.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers.  We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave per year.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For more information, please email Anne Lewis, Housing Maintenance Manager on [email removed]

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare  disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms. 

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early

Closing Date: Thursday 26th November 2026

Interview: TBC