Operational Support Manager

24050 - Senior Operational Support Manager - Yorkshire and The Humber Probation Service - Corporate Services - Court - Various Locations - Full-TimeGeneral Information

• Salary: £51,203 - £56,111
• Working Pattern: Full Time
• Vacancy Approach: External

Location

Barnsley, Beverley, Bradford, Doncaster, Grimsby, Harrogate, Huddersfield, Hull, Kingston-upon-Hull, Leeds, Sheffield, Skipton, York

Region

Yorkshire and the Humber

Closing Date

27-Nov-2026

Business Unit

NPS YatH Corporate Services (2021)

Post Type

Permanent

Civil Service Grade

Other

Number of jobs available

1

Reserve List

12 Months

Job description

This is an exciting opportunity for the successful candidate to lead YatH's service delivery strategically and operationally to our Courts. Additionally a key aspect of this role will also be to act as the board manager for the Effective Targeting Board through its pilot by formulating, managing, and monitoring priorities. This is a critical role in operationalising the objectives and decisions of the Board and working effectively with senior managers and operational staff across the region to develop a culture of effective targeting.

• Representation for the YatH Region and the National Court Strategy Group (NCSG), ensuring that all national court related policies and practices are implemented and embedded operationally.
• Line management of the YatH Enforcement Quality Assurance Hub (EQAH) Senior Probation Officer.
• Act as a core member of the Court Sub Group (and Rehabilitation Steering Group as required) to assist the region's delivery against the priorities, objectives and activities of the regional delivery and quality plans.
• Lead the Court SPO forum and escalate queries to the Court sub group and Rehabilitation Steering group.
• Oversee and actively lead the Sentencer engagement strategy of the YatH, improving and enhancing judicial and HMCTS stakeholder engagement, including attendance at the Probation Liaison Forums
• Support for the Regional Probation Director, Heads of Operations and Court lead to drive improvements in regional court performance and ambitions.
• Performance management and monitoring using the revised Court dashboard to improve performance against PSR productivity and cohort targeting.
• Oversee and work in close collaboration with Heads of PDUs / Deputy Heads and Court SPOs to improve all aspects of Court performance and effective targeting. Where necessary, directly supporting Court Teams and PDUs to improve sentencing outcomes.
• Develop the Effective Targeting Board work plan and review progress against the Board's priorities and objectives.
• Coordinate information gathering for HMIP inspections and OSAG audits.
• Work in collaboration with the Performance & Quality and Learning & Development Teams to improve the quality of PSR delivery.
• Performance management and monitoring using the revised Court dashboard to improve performance against PSR productivity, cohort targeting by compiling monthly court work analysis to support PDUs.

Some roles in probation require employees to have access to additional intelligence systems that require a higher level of vetting. An example of this, is the multi-agency 'Visor' system. If you are applying for a role that requires you to access systems such as Visor, you will be expected to undertake additional vetting for this once you commence in post, in addition to the pre-employment checks.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

The MoJ offers a range of benefits:

Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

All candidates are subject to security and identity checks prior to taking up post

• A range of 'Family Friendly' policies such as opportunities...