Import Customs Clerk

Our client, a freight forwarder is looking for a Import Customs Clerk to join their office in Basildon.

Job Purpose

The Import Coordinator is responsible for managing and coordinating the end-to-end import process for goods transported by road, sea, and air, including customs clearance & onward delivery.

The role ensures that imports are processed efficiently, legally compliant, and delivered on time, while maintaining accurate documentation, liaising with suppliers, freight forwarders, shipping lines, and customs authorities.

Key Responsibilities

Import Operations

• Manage end-to-end import processes for sea, air, and road freight
• Track inbound shipments and provide updates to customers and internal teams
• Liaise with freight forwarders, overseas agents, shipping lines, and traffic department
• Ensure timely clearance and delivery of imported goods
• Resolve import delays, discrepancies, and operational issues

Customs Compliance

• Prepare and submit import customs declarations accurately and on time
• Ensure compliance with UK customs legislation and procedures
• Verify commercial invoices, packing lists, and shipping documents
• Check commodity codes, duty rates, VAT, and import restrictions
• Maintain accurate customs records and filing systems.
• Assist with customs audits and compliance checks

Shipping & Logistics Coordination

• Arrange collection and delivery of imported goods.
• Book transport with traffic department and logistics providers.
• Coordinate container movements including port clearance and haulage.
• Monitor demurrage, detention, and storage costs.
• Ensure efficient handover between shipping, customs, and transport teams.

Documentation Management

Maintain and process:

• Import customs declarations
• Commercial invoices
• Packing lists
• Bills of Lading / Air Waybills
• Certificates of origin
• ADR documentation
• Temperature logs (where applicable)
• Delivery notes
• Shipping instructions
• Customs clearance records

Customer & Supplier Communication

• Provide regular shipment updates to customers
• Communicate professionally with suppliers and overseas agents
• Resolve import-related queries and issues
• Build strong working relationships with logistics partners

Compliance & Record Keeping

• Ensure compliance with UK import legislation and procedures
• Maintain accurate records for audit and regulatory purposes
• Support internal and external compliance audits
• Follow company policies and procedures at all times

Must have experience in the meat/food industry. CHEDs and IPAFFS.