Reservations Manager

Reservations Manager - Quality 4-Star Hotel
* A salary of IRO £40'0000
* A bonus structure of 20% of annual salary
* Access to healthcare initiatives
* Discounted F&B and rooms across the group
* Annual leave allowances that increase through length of service
* Other company benefits.
* An opportunity to learn around the role and practice of revenue management

We are recruiting for an experienced, commercially focused Reservations Manager to join a prestigious, high-volume 4-star hotel.
This is an excellent opportunity to take responsibility for a busy reservations department within a substantial hotel operation, catering for a diverse mix of corporate, leisure, group and event business.
Our client is looking for a proactive and highly organised Reservations Manager who understands the importance of maximising revenue, driving conversion and delivering an exceptional guest experience from the very first enquiry.

The Role
As Reservations Manager, you will lead and develop the reservations team, ensuring the department operates efficiently whilst maximising occupancy, revenue and booking opportunities.
Key responsibilities will include:
* Leading, motivating and developing the reservations team, creating a proactive, commercially focused culture.
* Overseeing individual, corporate and group reservations, ensuring accuracy and efficiency throughout the booking process.
* Maximising booking conversion, upselling opportunities and revenue across all market segments.
* Working closely with the Revenue Manager, Sales and Front Office teams to optimise occupancy, average room rate and overall hotel performance.
* Monitoring reservations performance, enquiry handling, conversion rates and departmental KPIs.
* Managing room allocations, group bookings and special requests to ensure a seamless guest experience.
* Maintaining accurate reservations records, guest profiles and booking information within the property management system.
* Ensuring excellent standards of customer service across telephone, email and online enquiries.
* Reviewing departmental procedures, identifying opportunities to improve productivity, systems and service delivery.
* Recruiting, coaching and developing colleagues to achieve consistently high standards.
About You
We are looking for an established Reservations Manager with a proven background in a quality, high-volume hotel environment.

You will ideally offer:
* Previous experience managing a busy hotel reservations department, preferably within a 4-star or 5-star property.
* Strong commercial awareness, with a thorough understanding of occupancy, ADR, RevPAR and revenue optimisation.
* Experience handling corporate, leisure and group reservations.
* Proven ability to lead, motivate and develop a reservations team.
* Excellent knowledge of hotel property management systems, booking channels and reservations procedures.
* A strong understanding of booking conversion, upselling and revenue opportunities.
* Exceptional communication, organisational and problem-solving skills.
* A proactive, hands-on management style with excellent attention to detail.

The Opportunity
This is a fantastic opportunity for an accomplished Reservations Manager to play a key role within a successful, high-profile hotel operation.
Our client is seeking someone who can bring strong leadership, commercial awareness and a fresh approach to the department, ensuring the reservations function makes a significant contribution to the hotel's overall performance.
If you are an experienced Reservations Manager who enjoys developing people, improving processes and driving results within a busy hotel environment, we would welcome your application.
Apply today for a confidential discussion with James Webber Recruitment.
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