Service Desk Engineer

Service Desk Engineer
Salary: £28,000 – £32,000 per annum 

The Role

Are you currently working in a 1st Line Support position and ready for the next step in your IT career?

This opportunity is ideal for someone who has built a solid foundation in IT support and is looking to move into a more technical role within a busy Managed Service Provider. You’ll take on more complex issues, work closely with experienced senior engineers, and gain exposure to a wide range of technologies, clients, and projects.

You’ll be supported in developing your technical skills while taking greater ownership of incidents, troubleshooting, and infrastructure-related work.

Key Responsibilities

• Investigate and resolve support issues escalated from 1st Line teams
• Support users across Microsoft 365, Windows environments, servers, networking, and business applications
• Work alongside senior engineers to diagnose and resolve more complex technical problems
• Manage and prioritise tickets in line with agreed service levels
• Assist with system upgrades, migrations, and infrastructure projects
• Carry out routine maintenance and health checks across client environments
• Create and maintain clear technical documentation
• Contribute ideas to improve support processes and service delivery

What We’re Looking For

• Experience within a 1st Line Support, IT Support, Service Desk, or Helpdesk role
• Strong troubleshooting skills and a genuine interest in developing technically
• Experience supporting Microsoft 365 and Windows environments
• Understanding of ticketing systems and working to SLAs
• Good communication skills and a customer-focused approach
• IT qualifications or certifications would be beneficial but are not essential
• Microsoft certifications or training in Microsoft 365, Azure, or Windows technologies would be advantageous
• Full UK driving licence

Why Apply?

• Clear opportunity to progress into a dedicated 2nd Line position
• Exposure to a broad range of technologies and client environments
• Support from experienced senior engineers and technical leadership
• Involvement in project work alongside day-to-day support
• Long-term progression towards 3rd Line or infrastructure-focused roles

Interested?

If you’ve gained solid experience in 1st Line support and are looking for an opportunity to broaden your technical skills and take the next step in your career, we’d like to hear from you. Apply Now