Call Centre Agent

Job title: Call Centre Agent

Salary: £29,000 basic, with OTE of £50,000

Hours of work: Monday to Thursday, with an early finish at 1.30pm on Fridays

Location: Norwich

The Opportunity

Are you confident on the phone, motivated by targets and looking for a role where your effort can directly increase your earnings? Would you thrive in a lively team where full training, established campaigns and ongoing support are provided?

This is an exciting permanent opportunity to join a successful telemarketing business in Norwich, speaking with homeowners and generating qualified appointments for trusted home improvement companies across the UK. This role really does give rewards to those who work hard to hit their targets.

The Role

Working as a Lead Generator within the call centre team, you will use an automated dialler to have natural, engaging conversations with homeowners. You will identify genuine interest, understand each customer's requirements and convert suitable opportunities into fully qualified appointments for the company's partners.

Key Responsibilities

• Speak with homeowners across the UK in a friendly, confident and professional manner.
• Identify genuine interest in home improvement products and services.
• Ask relevant questions to understand customer requirements and qualify each opportunity.
• Book exclusive, fully qualified appointments directly into partner diaries.
• Maintain accurate customer information and appointment details on the CRM.
• Work across a variety of campaigns, which may include solar panels, windows and other home improvement services.
• Work towards realistic weekly booking targets.
• Contribute positively to a supportive and energetic team environment.

About You

Previous experience is not essential. Personality, confidence and a positive attitude are what matter most.

• A warm, confident and professional telephone manner.
• Clear communication skills and the ability to listen carefully.
• A positive and resilient approach when moving from one conversation to the next in a fast paced, fun environment
• Motivation to work towards individual and team targets.
• Basic computer skills and the ability to maintain accurate records.
• A reliable, enthusiastic approach and willingness to learn.
• The ability to work well as part of a team.

Benefits

• Bonus and incentive opportunities.
• Full training, regular coaching and ongoing support.
• Established campaigns and automated dialler systems.
• Early finish at 1.30pm every Friday.
• Friendly, energetic and supportive team environment.
• Recognition for individual and team achievements.
• Opportunities to develop as the business continues to grow.