Labour Optimisation Manager

Job Description

We are looking for someone who can establish this function at scale, challenge operational assumptions with data and evidence, and work closely with contract teams to embed labour performance management into day-to-day operations. The role will lead the scheduler community through a dotted-line structure and support the rollout of a proven methodology across multiple sites.

Key Responsibilities

• Build and maintain deployment models for contracts in scope, translating area, frequency and standards into a defensible labour hours requirement.
• Own and refresh the monthly labour position across the portfolio, tracking hours and cost against model, budget and target by contract and area.
• Investigate variances between delivered performance and the labour model, including conducting time-and-motion studies where required.
• Validate source data, including cost centre scope, area measurements and pay cost build, ensuring data is accurate before use.
• Deliver the rollout programme across healthcare contracts, managing the site data pack process through to a fully modelled position.
• Work with Key Account Directors, Key Account Managers and contract teams to agree scope, communicate findings and implement identified changes.
• Lead and develop the scheduler community through influence, supporting the transition from shift dispatching to labour performance management.
• Own productivity reporting, Power BI dashboard outputs, workforce data integration and savings tracking from identification through to realisation.

Professional and Personal Competencies/Qualifications

• Demonstrable experience in labour modelling, productivity analysis or workforce optimisation within a multi-site operational environment.
• Advanced Excel skills, including building and auditing formula-driven models relied upon by others.
• Strong analytical capability with the ability to identify inconsistencies in data and communicate limitations clearly.
• Experience of converting analysis into operational improvements with measurable outcomes.
• Ability to build credibility and influence stakeholders without direct line management authority.
• Experience supporting operational reporting and performance management processes.
• Full UK driving licence and willingness to travel to contract sites across the UK.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.