Customer Service Advisor

Customer Service Advisor - Dundee (Hybrid) Hours: Full-time, 35 hours/week Various shifts available between 7am-11pm, including weekend working. Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training (6 weeks) Contract: Temporary, ongoing with options for Temp to Perm contracts Pay: Rates start at 13.98 p/hour with shift allowances up to 23.22 p/hour About the role We're helping Tesco grow their customer engagement centre team. If you are passionate about providing great customer service, this is your chance to join an award-winning call centre in Dundee. What's in it for you Competitive pay, with strong evening/weekend premiumsFull training on-site for your first 6 weeksHybrid working once trainedOn-site gym and staff restaurantFree on-site parkingReal career progression opportunitiesA work environment with a culture which will support and develop youThe Role Answer customer calls about orders, deliveries and productsTurn complaints into positive outcomes with empathy and professionalismUse our systems to log and resolve requests accuratelyWork closely with your team to keep support seamlessRepresent the brand with integrity in every interactionWe need A genuine passion for great customer serviceConfident, friendly phone mannerBasic IT skills (comfortable learning new systems, familiar with MS Office)Ability to juggle tasks in a busy environmentFlexibility to work shifts, including evenings and weekendsPay & Enhanced Rates Standard Rate: 13.98 per hourEvening Premium (8pm to Midnight): 16.23 per hourSunday Rate: 17.48 per hourSunday Evening Rate: 19.73 per hourOvertime & Bank Holidays: 20.97 per hourOvertime/Bank Holiday Evenings: 23.22 per hourWhere you'll be working Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you're fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times. How to apply Click apply now - we'd love to hear from you. Adecco is acting as an employment business for this temporary role. By applying, your details will be shared with Adecco - see our Candidate Privacy Statement for details. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)