Administration Officer

Administration Officer
Location: Nottingham - Loxley House, Station Street, Nottingham NG2 3NG
Hours: 37 per week (Mon-Fri, 9am-5pm)

Hybrid working: initially full office attendance for the first few weeks, then hybrid (60% office based)
Pay: £12.86 per hour for the first 12 weeks, then £13.86 afterwards
Assignment length: until 31/03/27 (extension possible but not guaranteed)

If you're organised, confident with electronic information and enjoy structured work with a clear purpose, we'd love to hear from you. Our Client is hiring for a reputed client in the Government to support a backlog of incoming electronic correspondence and help keep important case work moving.

What you'll be doing:
* Supporting with a backlog of incoming electronic correspondence and registering claims on the system
* Adding claims to a database and carrying out basic electronic filing
* Monitoring and actioning correspondence from an inbox (Outlook)
* Downloading bankruptcy applications and orders from the electronic bankruptcy file
* Checking orders for accuracy and actioning amendments where required
* Issuing initial notices and supporting the preparation of case-related packs
* Conducting initial desk-based searches using available online sources
* Handling general enquiries and call back referrals by phone, email, or letter
* Following instructions and updating case details promptly on relevant systems
* Uploading correspondence and ensuring case notes are kept up to date
* Forwarding cases and correspondence to the appropriate office, and completing timely filing
* Supporting wider administrative tasks as needed (varies by assignment)

What you'll bring:
* Strong communication skills-comfortable asking questions when needed
* Confident IT skills, including data entry and accurate inputting of information
* A calm approach to detail-heavy, process-led work (it can be repetitive at times)
* Ability to manage your own caseload effectively
* A commitment to getting things right by checking work against current requirements and process standards
* Professional, supportive attitude when working alongside colleagues and managers

If you're looking for a stable administrative role with real responsibility and a structured environment, apply now and take the next step with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.