Senior IT Support Engineer – 3rd Line

We are recruiting for an experienced Senior IT Support Engineer / 3rd Line Support Engineer to join our client's business and provide senior-level technical support across its IT infrastructure and systems.

This is a hands-on role suited to someone who enjoys troubleshooting complex issues, taking ownership of technical challenges and supporting a varied IT environment.

You will act as a key technical point of contact within the business, providing 3rd line support and ensuring the smooth running of business-critical systems. You will also work closely with external IT providers and suppliers, providing technical continuity during the IT Manager's absence.

Key Responsibilities

• Provide 3rd line support, investigating and resolving complex IT issues.
• Support and maintain the company's AWS cloud infrastructure, including EC2, RDS, VPC and S3.
• Manage and support Windows Server, Active Directory and Azure/Entra ID.
• Troubleshoot networking, connectivity, VPNs and related infrastructure.
• Administer Microsoft 365 and Google Workspace.
• Support the Syspro ERP system and other business-critical applications, liaising with third-party providers.
• Maintain IT security, user access, MFA, patching and backup processes.
• Support IT projects, infrastructure improvements and system upgrades.
• Manage relationships with external IT suppliers and software providers.
• Maintain technical documentation and communicate effectively with stakeholders across the business.

Essential Requirments:

• Proven experience in a 3rd Line Support, Senior IT Support or Infrastructure Engineer role.
• Strong knowledge of Windows Server and Active Directory.
• Experience administering Microsoft 365 and/or Google Workspace.
• Good understanding of networking, including LAN, WAN, VPN, DNS and DHCP.
• Experience supporting cloud infrastructure, ideally AWS.
• Strong troubleshooting skills and the ability to work independently.
• Good understanding of IT security and access management.
• Confident communicator, comfortable dealing with technical and non-technical stakeholders.

Desirable:

• Experience with AWS, Azure and Entra ID.
• Exposure to ERP systems, ideally Syspro.
• Experience within manufacturing, supply chain or warehousing.
• Experience supporting multi-site or international businesses.
• Knowledge of ITIL, supplier management and infrastructure projects.

You will be a proactive, hands-on IT professional who takes ownership, uses initiative and enjoys working across a broad technical environment.

You will be comfortable working independently, managing priorities and dealing with external providers and senior stakeholders.

This is an excellent opportunity for an experienced 3rd Line Engineer to take on a varied role within an established business and play an important part in its day-to-day IT operations.

Interested? We'd love to hear from you.