Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

Were a Fortune 500 company. We work across 80 countries in 280 different offices with a team of over 77000 individuals. And we look after a property portfolio of over 4bn square feet all on behalf of our clients.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

What this job involves:

Role Summary:

The Facilities Coordinator will assist with operational activities in accounting and finance maintenance and operations vendor oversight purchasing of material equipment & supplies occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support where required

Workplace Management

• Provides hospitality and support for guests visitors and employees at client location
• Resolves problems associated with all building services including janitorial conference rooms workstation as well as interior and exterior furnishings fixtures and equipment printers and meal/snack service
• Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
• Works with all internal departments such as IT Security Kitchen Real Estate to ensure all works within the office are completed to a high standard
• Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)
• Convert requests outside of CMMS systems (phone calls text email etc.) into tickets that can be tracked and resolved
• Complete detailed inspections to discover all issues and assign tickets
• Ensure that facilities are compliant with local building health safety and fire codes and regulations report any issues immediately through the appropriate channels
• Create and implement site operational rules and standard operating procedures.
• Identify opportunities for improved operational standards
• Proactive in finding improvements and following through on a plan to complete
• Complete short and long-term projects for the client
• Ensure all work completed stays within the clients budget
• Identify costs saving ideas on a monthly basis
• Coordinates special events in support of client or JLL
• Pick-up drop-off prepare postage/labels
• Support the client event team with coordinating JLL onsite vendors to set up events
• Coordinate with the relevant client teams to set up co-location spaces
• Manage office supplies and reorder stock as required

Finance Management

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Support to track all site relevant actual spends vs. budget
• Ensure prompt and accurate management of purchase orders
• Raising and receipting of purchase orders in Ariba or other systems as required

Health & Safety Management

• Conduct regular audits to ensure safety procedures on site are in place and working
• Ensure all records are kept up to date in relevant locations
• Ensure H&S Roles and Responsibilities for the account are understood and in place on site.
• Assist in carrying out safety procedures when needed
• Reporting on JLL H&S platforms as required

Vendor and Supplier Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors works)
• Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management
• Assist in the procurement of vendors and services as required

Account Performance

• Develop and maintain strong and healthy relationships with the client and key stakeholders
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
• Complete all reports at their scheduled intervals (monthly quarterly annual) and provide analysis that contributes to continuous improvement
• Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
• Ensure compliance with JLL minimum audit standards
• Update facilities related information as requested.
• Other duties as assigned by the Account Lead / Real Estate
• Identify any innovations and best practises that can support the account
• Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities

Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff including senior levels
• Has a customer service oriented attitude

Diversity and equality of opportunity should be the central principle of your selection process. All stages of the process should be clear objective and fair. Ensure you are not discriminating against potential applicants on any basis. Challenge each aspect of your job description to ensure that the requirements are essential to the role.

Location:

On-site Cambridge GBR London GBR

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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