IT Support Analyst

IT Support Analyst – Central Leeds

Are you an IT Support professional looking for your next opportunity within an established professional services environment?

A leading professional services firm based in central Leeds is looking for an IT Support Analyst to join its established IT team. It's a great opportunity to gain exposure to a varied technology environment and support a range of business-critical systems, including Microsoft 365 and specialist legal applications.

You'll act as the first point of contact for IT queries, resolving technical issues, supporting users across multiple locations and escalating more complex problems where required. You'll also work closely with wider IT teams to ensure users receive an excellent level of support.

 What's in it for you?

• Hybrid working (4 days onsite, 1 day working from home).
• Exposure to a varied technology environment and specialist business applications.
• Opportunity to develop your technical skills within a professional services firm.
• Collaborative and established IT team.

What you'll bring:

• Previous experience in an IT Support, Helpdesk or Service Desk role.
• Good working knowledge of Microsoft 365, Outlook, Exchange and Microsoft Teams.
• Experience with Active Directory, Windows 10/11 and general hardware/software troubleshooting.
• Understanding of networking fundamentals, TCP/IP, Wi-Fi and VPN connectivity.
• Excellent communication and customer service skills, with a proactive and helpful approach.
• Strong organisational skills and the ability to manage and prioritise support tickets effectively.

If you're looking to develop your IT support experience within an established professional services environment, we'd love to hear from you.

Interested? Apply Now!