Client Experience Coordinator Chiropractic Assistant

Love people thrive in a busy environment and notice the details others miss

Are you the kind of person who remembers someones name follows through on what you promise and takes genuine pride in making people feel cared for

Do you want meaningful work where you can make a visible difference alongside a team that will support you challenge you and help you keep growing

At Life Balance Chiropractic client experience isnt an add-on to the care we provide; its essential.

That makes this one of the most important roles in our clinic.

Were looking for a warm organised proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole.

Youll help create an experience where clients feel known heard cared for and genuinely delighted. From their first conversation with us through every stage of their journey.

You dont need previous chiropractic experience. We can teach you our systems processes and approach.

Whats much harder to teach is character care energy ownership attention to detail and the desire to keep getting better.

If you love people take pride in doing things properly and want to be part of a high-performing team with a meaningful mission wed love to hear from you.

The Role at a Glance

Location: Life Balance Chiropractic Poole Dorset
Employment: Part-Time Permanent 20 hours per week
Starting Pay: 13.45 - 13.98 per hour
Additional Pay: Discretionary performance-related bonuses and opportunities for the right person to earn up to 14.80 pr hour in year 1.

This role requires a mix of AM and PM shifts alongside team training.
A typical core pattern includes 3 Mornings and 1 Afternoon/ Evening shift Monday to Saturday. 07.30 am - 12.15 pm; 1.40 pm - 7.45 pm

Flexibility is required and you will be required to work a minimum of 1-2 Saturdays per month.
Flexibility to support and cover teammates during holidays sickness and other absences is an important part of being on our team.
Where possible rotas are issued at least three months in advance giving you greater certainty and the ability to plan ahead.

This Is More Than a Reception Role
Youll often be the first person someone speaks to when they are looking for help and a familiar trusted face they rely on throughout their journey with us.

Your role is to create an exceptional client experience at every touchpoint. Youll respond to and follow up with enquiries quickly build genuine relationships book appointments anticipate needs follow through on the little things and solve problems before they become frustrations.

Youll help clients feel known heard cared for and genuinely delighted creating the kind of experience that builds advocacy for the brand through trust loyalty reviews and referrals.

This takes warmth empathy and compassion as well as confident telephone communication as a trust advisor organisation attention to detail and exceptional follow-through.

If you love people notice the little things and take pride in creating experiences people remember youll feel at home here.

Why Join Life Balance Chiropractic

We want this to be a place where great people can do meaningful work become better at what they do and be proud of the team around them.

Youll receive structured training regular coaching and feedback while being trusted with real responsibility and ownership.

Youll also benefit from:

• Meaningful work help people in your community get back to doing more of what they love.
• Training and development build skills in communication client experience telephone conversion systems and healthcare.
• A team that cares and performs work alongside people who support one another while holding high standards and are able to challenge directly.
• Fully supplemented chiropractic care.
• 3x salary life insurance.
• Paid birthday off.
• Team events and socials.
• Career development opportunities as Life Balance grows.
• Discretionary Performance-related bonuses and opportunities for pay progression.

Were not building a team simply to maintain what already exists. Were building one that can grow with us.

Why We Exist

At Life Balance Chiropractic we believe life is meant to be lived fully with the freedom to move feel connect and do more of what you love.

We exist to enrich human connection restore clarity and confidence and bring more possibility and joy into peoples lives.

Our mission is to accelerate the end of unnecessary human suffering restore balance and reignite the human spirit helping sick people get well and well people stay well.

We believe that: When the body works better life gets easier.

Our vision is to build the UKs most client-centric chiropractic lifestyle brand setting a new standard for care client experience and results before expanding Life Balance Chiropractic into major cities across the UK and beyond.

A future where more people can get back to and keep doing the things they love.

How We Do It

We deliver corrective nervous-system-focused chiropractic care with compassion connection and an exceptional client experience. We care deeply about our clients our team and the standard of our work. And we never stop looking for ways to improve.

The Kind of Team Youll Join

Our values arent words on a wall. They influence who we hire how we behave the culture and what we expect from one another.
WE CARE
Honesty
We do what we say own what we do and close the loop. Our words actions and commitments line up.

Humility
We stay coachable care personally and challenge directly. We tell hard truths kindly receive feedback openly and use self-awareness courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.

WE CONNECT
Vulnerability
We have the courage to show up honestly ask for help early have real conversations and turn mistakes into lessons.

Teamwork
We put the team above ego come prepared and step up when others need us. We aim to be at our best when our best is needed.

WE CREATE
Fun
We notice the good celebrate wins bring warmth and humour and create joy in everyday moments.

Courage
We speak up early face hard things and protect the standard. Results matter and how we achieve them matters too.

Resourcefulness
We find a way. We identify the real problem take disciplined action execute with urgency and leave things better than we found them.

What Youll Own

Your role is to help create an exceptional client journey from the first phone call onwards.

Youll:

• Speak with new enquiries by phone as a trusted advisor helping the right people take the next step and book and pay for the new client experience.
• Follow up with enquiries who havent yet booked and build trust
• Welcome clients and create a warm professional and personal experience.
• Manage appointments payments care plans and client records accurately.
• Rebook cancellations missed appointments and clients who have fallen out of care.
• Build genuine relationships with clients and help them stay engaged with their health goals.
• Handle questions and concerns calmly professionally and compassionately.
• Keep the front desk client areas and daily clinic operations organised and running smoothly.
• Follow our systems SOPs and checklists so important details dont fall through the cracks.
• Close communication loops rather than leaving things for someone