Head of Client Development

Overview

When you join Spicerhaart you become a valued part of the Spicerhaart family which is the largest independent estate agent in the UK.

We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential.

We operate in a high-performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.

Benefits

• Competitive salary plus additional earnings through our reward schemes.
• Company car (or car allowance*)
• Working hours: 09:00 - 17:30 (Mon-Fri)
• 30 days paid annual leave (includes Bank Holidays)

Additional Benefits

Joining Spicerhaart Corporate Sales means more than just a job its a career with rewards recognition and growth. We are a growing company who strive to promote from within wherever possible. Heres what you can look forward to:

• Career progression opportunities to advance within the Spicerhaart Group.
• Recognition awards & incentives to celebrate our achievements.
• Dedicated training from day one with ongoing coaching to help you grow.
• 24/7 Access to our Employee Assistance Programme providing you support with your mental health legal issues and much more
• Eye care*
• Up to 500 for each successful Employee Referral you make
• Company Pension Scheme
• Remote working

The Purpose of the Role

Lead the strategy and delivery of client growth initiatives strengthens key client relationships and converts market opportunities into sustainable revenue. The role is focused on developing new business opportunities maintain and improve client retention whilst expanding income opportunities on existing relationships.

Main Duties

• Proactively source build and develop long-term business relationships to drive income and profitability for Spicerhaart Corporate Sales
• Constantly look for new business opportunities and act on these to pro-actively drive the business forward and develop new income streams
• Maintain manage and report on all new business activity constantly looking for trends and new opportunities.
• Play an integral part of the Corporate Sales Team recognise new trends and potential business opportunities. Think outside the box and have confidence to explore and optimise new accounts. Add value to the business by seeking out further opportunities to grow the business.
• Take an active role in client relationships held with each of our Clients to support the Client Account Manager at all times looking at how to develop all client relationships.
• Attend client meetings audits and new business presentations as required both remotely and where required travelling to the clients offices.
• Take ownership of Tender Opportunities co-ordinating resource to complete and also drive an appropriate strategy to secure the business
• Attend Client and Industry Events always presenting the company in a positive light
• Play an integral part of the Corporate Sales Team recognise new trends and potential business opportunities. Think outside the box and have confidence to explore and optimise new accounts. Add value to the business by seeking out further opportunities to grow the business.
• Ensure that change is managed effectively and delivered with minimal disruption to the team
• Work tirelessly to encourage the team to develop and maintain excellent client relations and enhancing these through pro-active client engagement.
• Setting the right example and keeping morale and motivation high at all times to create a positive working environment and harnessing teamwork.
• Provide support to senior management both within Blackpool and also throughout the wider Family as required.
• Ensure one off projects such as drive by valuations are delivered within agreed timeframes and also appropriate standards are met
• Maintain high professional standards in all aspects of the role and interactions with both internal and external stakeholders.
• Deliver monthly 1 to 1s to all direct reports setting targets goals objectives and reviewing performance and areas for development. Also ensuring that these are conducted for all employees within reporting lines if appropriate.
• Undertaking Presentations as required and also using other Media to portray a positive impression of Spicerhaart and increase brand awareness.
• Assist with complex cases by either facilitating or directly communicating with internal/external stakeholders and customers as needed to help support the business.
• Working with other parts of the group to leverage value and also look at opportunities to support each other as part of One Team.
• Lead coach and develop direct reports and ensure that they are committed to developing their skill set.

Core Behaviours

• Focused on profitability and looks to increase income opportunities wherever possible.
• Ensuring that Customer Service is of paramount importance to enable the department to meet client expectations.
• Actively seeks feedback on performance both individually and collectively and acts upon the feedback accordingly.
• Effective and responsible leader who leads from the front and communicates with clarity and enthusiasm.
• Supports and develops individuals and also strives for personal development to achieve their goals
• Treats others with respect and acts with integrity at all times.
• Embraces responsibility and accountability.
• Ensure that client targets are met whilst being focused on delivering client satisfaction.
• Leads from the front and communicates with clarity and enthusiasm.
• Problem solver and also once resolved an issue looks to implement appropriate corrective action.
• Takes initiative and is able to innovate drive change and maintain a positive can do attitude at all times.
• Supports and advocates company standards and policies.
• Maintains high standards of office appearance at all times.
• Maintain high standards of office regulations in relation to housekeeping.
• Acts as a role model to their team and others.
• Organised practical process driven and have an open and honest style of Management.
• Demonstrate leadership at all times in all operational issues by communicating the Corporate Sales approach and relating it to how everyone can contribute by role modelling desired behaviours.

Role Specific Competencies

• Excellent communications skills both verbally and in writing. Able to communicate effectively and confidently at all levels including in presentations as required.
• Excellent organisational skills to achieve personal and business objectives.
• Can do attitude with positive outlook at all times
• Effective leader whos motivational qualities help to drive results
• Establish develop and nurture client relationships
• Subject matter expert and point of contact for all clients and staff in relation to any queries.
• Thorough knowledge of client requirements mandates and SLAs.
• Effective leader whos motivational qualities help to drive results
• Driven to help develop peers achieve their goals and objectives and also ensuring that they develop their wider team wherever appropriate.
• Always looking for solutions to problems resolving issues by thinking outside of the box and utilising experience.