Caseworker

Martin Rhodes MP is seeking a Caseworker to join his constituency team in Firhill, Glasgow.The successful candidate will support constituents contacting the office by email, telephone, social media, letter and at surgeries, ensuring enquiries are handled promptly, accurately, sensitively and confidentially.Key responsibilities:Assist with advice surgeries and other meetings and follow up as appropriate.Attend constituency meetings as appropriate.Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.Draft responses to constituents.Ensure records are kept and information managed confidentially in line with the data protection legislation.Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP.Gather relevant information to assist with resolving cases.Log all cases; monitor progress and ensure all identified actions are takenNo formal qualifications are required. Applications are welcomed from individuals with relevant experience and transferable skills. Experience in customer service, advocacy, casework, advice services, complaints handling, community engagement or public service roles would be advantageous but is not essential.The successful candidate will demonstrate:Excellent written and verbal communication skills, with the ability to produce clear correspondence and communicate effectively with people from a wide range of backgrounds.Strong organisational skills, attention to detail and the ability to manage a demanding workload, prioritise competing demands and meet deadlines.Sound judgement, discretion and professionalism, including experience of handling confidential or sensitive information appropriately.Good interpersonal skills and a commitment to delivering a high standard of service to constituents, particularly those facing difficult or challenging circumstances.The role is based in person at the constituency office in Firhill, Glasgow. Working hours are 9.00am to 5.00pm, Monday to Friday, with occasional evening and weekend working required. Applicants must have the right to work in the UK.