Retail

Customer Support Advisor (Student Support Advisor)

Role: Permanent - 35 hours per week (rotating - 8am to 4pm / 9am to 5pm)

Location: Cookham - Hybrid (2 days office / 3 days remote)

Salary: £26,000 + benefits package

At CIM, our customers sit at the heart of everything we do. We're looking for a Student Support Advisor who's passionate about helping people, building trusted relationships and making every interaction with CIM a positive one.

You'll be the first point of contact for our students, playing a key role in how they experience CIM. From answering queries to offering clear guidance and support, you'll help ensure every customer feels confident, informed and valued.

This is a permanent position working 35 hours per week on a rotating shift - 8am to 4pm and 9am to 5pm - the position is a hybrid role, we work 2 days in the office in Cookham and 3 days remote each week.

What you'll be doing:

• Communicating with customers in a way that reflects CIM's brand and tone of voice
• Providing accurate, timely advice while maintaining confidentiality and professionalism
• Managing and resolving customer queries confidently, escalating where appropriate
• Upholding service standards and contributing to a consistently high-quality experience
• Using customer data and insight to understand needs and improve support
• Suggesting improvements to processes, resources and the overall customer journey
• Championing customer needs and helping ensure their voice is heard across CIM

What we're looking for:

• Experience in a customer service or administrative support role
• Proactive, organised and comfortable working in a fast-paced environment.
• Confidence managing customer queries in a professional, friendly way
• Excellent written and verbal communication skills
• Awareness of CIM products and services (or the willingness to learn quickly)
• An understanding of GDPR and other relevant regulations
• Experience using CRM systems such as Dynamics 365, alongside Microsoft Office
• A collaborative mindset and experience working towards shared team goals

What you'll get:

• 25 days annual leave, plus bank holidays
• Pension contribution scheme
• Training and development opportunities
• Life assurance scheme
• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)

CIM. The Chartered Institute of Marketing. We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide.

We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating an inclusive workplace where everyone feels they belong. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

CIM, we stand for better marketing. Values - Confidence, Curiosity, Collaboration and Integrity

Apply now to join our team!