Assistant Practice Manager

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Job Reference HCRGCG/TP/162550/21245

Apply for this job Number of Positions: 1 Contract Type: Permanent - Full Time Salary: Depending on experience Weekly contracted hours: 37.5 Location: Newham Closing Date: 30/11/2026 Job Category: Operose - Practice Management Service type: Operose - Newham Business Unit: OH - E16 Health

Package Description

How we’ll support you: 

• Annual salary of up to £35,000 depending on qualifications and experience. 
• 27 days annual leave plus bank holidays pro rata. 
• Access to our bespoke learning management system. 
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Assistant Practice Manager   

Location: E16 Health

Salary: Up to £35,000 depending on experience

Hours:  37.5

 

Help us to deliver great primary care by improving access, outcomes and patient experience.

 

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.  

 

Caring 

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

 

Ambitious 

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

 

Resourceful 

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

 

Excellence 

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. 

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
• You will be overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s.
• Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system. 
• Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

The Ideal Candidate

What we look for in new colleagues:

• Reception/customer care experience is essential.
• You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
• Excellent communication and organisation skills.
• Ability to work within a team and wider colleagues.
• Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
• Must be able to adapt to dealing with changing priorities and