Renewals Account Handler

Unlock a rewarding pathway into insurance operations with the Renewals Account Handler role, where your customer focus directly drives retention and growth. This is a great opportunity to sharpen telephone, relationship, and compliance skills while helping customers make confident decisions at the point of renewal, within a fast-moving financial services environment. What You Will Do: - Deliver an excellent customer experience by responding to renewal enquiries clearly and promptly for the Renewals Account Handler role. - Proactively manage and issue insurance policy renewal invitations within agreed SLAs, ensuring accurate, timely information. - Review risk details with an eye for accuracy, challenging inconsistencies professionally and supporting suitable outcomes. - Analyse insurer panel options and match available products to customer needs, eligibility, and circumstances. - Handle renewal objections confidently, negotiate within authority limits, and work towards retention and income KPIs. - Complete documentation in a compliant and accurate manner, maintaining ethical and legal integrity under FCA rules. What You Will Bring: - Experience in renewals, insurance administration, or a similar customer-facing role, ideally within specialist insurance. - Confidence on the phone with strong customer service skills and a professional, engaging manner. - Solid attention to detail, with the ability to question and validate risk information accurately. - Good keyboard skills and comfortable use of quotation platforms and email-based systems. - GCSE (or equivalent) grade C or above in Maths and English. This Renewals Account Handler role plays a key part in supporting the company's ambition to protect customers with personable, values-led service. The focus on clear communication, integrity, and FCA-aligned practices helps strengthen long-term retention, while the team's passion for the haulage insurance sector ensures each renewal conversation matters. Location: This Renewals Account Handler role is based in Pemberton House, Stafford Park 1, Telford, TF3 3BD. Interested?: If the Renewals Account Handler role sounds like your next step, apply now and take advantage of the chance to make a real impact through every renewal conversation. xjnqpsq Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included