Operations Assistant

This is a varied, hands-on role at the centre of our Bionic Outbound office. Based at reception, you’ll create a professional and welcoming experience for colleagues and visitors while keeping the practical details of a busy workplace running smoothly. 

As the Operations Assistant you’ll support day-to-day office activity, look ahead at what is coming up and make sure meetings, training sessions, visitors and office events are properly prepared for. 

You’ll have the freedom to spot what needs doing, act and follow it through. One moment you may be welcoming a visitor or preparing a meeting room; the next, you could be coordinating catering, replenishing supplies or resolving an office issue before it becomes a problem. 

If you enjoy helping others, bringing order to a busy environment and knowing that your work makes everyone’s day run better, this is an opportunity to make a visible impact. 

What you’ll do 

• Create a great first impression: keep reception organised and ensure everyone arriving at the office receives helpful, professional support. 

• Plan ahead: review upcoming office activity, anticipate requirements and complete preparations before they become urgent. 

• Keep the details moving: coordinate practical tasks accurately, from room bookings and refreshments to passes, parking and printed materials. 

• Support the wider team: respond to everyday requests, keep colleagues appropriately informed, and help remove operational friction. 

• Take ownership: resolve routine issues independently, follow actions through to completion and escalate at the right time when additional support is needed. 

• Maintain standards: help keep shared spaces presentable, stocked and ready to support a productive working environment. 

About you 

• You are proactive, organised and confident speaking with different people. You notice the small details, enjoy being useful and are comfortable taking responsibility rather than waiting to be asked. 

• You can balance several priorities without losing track of what matters, communicate clearly when plans change and stay calm and professional in a busy office. You will be comfortable being visible and approachable because colleagues and visitors will rely on you as a trusted point of contact. 

• What will make you successful 

• Proactive ownership: you spot what needs doing, take sensible action and see tasks through to completion. 

• Organisation and prioritisation: you can manage several activities at once while keeping deadlines and important details under control. 

• Confident communication: you welcome people warmly, keep colleagues informed and communicate professionally in person, by phone and in writing. 

• Attention to detail: you handle visitor information, bookings, documents, orders and practical arrangements accurately. 

• Service mindset: you enjoy helping others and understand how a well-run office supports colleagues to do their best work. 

• Practical judgement: you resolve routine issues independently and know when something needs to be escalated. 

Required skills and experience 

• Strong administrative and organisational skills, with the ability to prioritise effectively in a busy environment. 

• Confidence using Microsoft Outlook, Teams, Word and Excel, with the ability to learn internal systems. 

• Clear, professional communication skills and a helpful approach with colleagues and visitors. 

• Good attention to detail and the reliability to complete routine responsibilities independently. 

• Experience in office administration, operations, reception, customer service, or a similar environment would be beneficial. 

About Bionic Outbound Business and Bionic Group 

Bionic Outbound is part of Bionic Group, a group of businesses focused on helping UK SMEs manage essential services. Our outbound teams connect with business customers directly, supported by colleagues who keep our workplace organised, welcoming and ready to perform. 

Across Bionic Group, we have a high-energy working environment built around collaboration, creativity and getting stuck in. We are one team, we care about helping each other and we set high standards for ourselves and the outcomes we deliver. 

Working within Bionic Group provides opportunities to build your career, broaden your experience and be recognised and rewarded for strong performance. 

Benefits 

Enhance your health and wellbeing 

• Private healthcare cover. 

• Employee Assistance Programme, including a virtual GP service, priority physiotherapy and talking therapies. 

• Eyecare scheme. 

Taking time away from work 

• 25 days’ annual leave plus the eight UK bank holidays, increasing with tenure. 

• One paid family or religious day of leave per year following successful probation. 

• One paid charity volunteering day per year. 

• Option to buy or sell up to three additional days of leave per year. 

Family matters 

• Enhanced maternity, paternity or shared parental leave. 

• Two days off for your wedding when you join, increasing to up to five days after two years’ service. 

Financial wellbeing 

• Auto-enrolled salary-sacrifice pension scheme. 

• Life assurance. 

• Season-ticket loans, salary advances and loans to buy or rent a home, based on tenure. 

• Cycle-to-work scheme. 

Recognition 

• Highflyers incentive, offering a VIP experience for high performers across Bionic Group. 

• Company summer and Christmas celebrations, local events, annual awards and recognition. 

• Long-service awards.