Credit Controller

Location: Wolverhampton (Hybrid Working)
Salary: £28,000 - £33,000 DOE
Contract: Permanent
Hours: 37.5 hours per week

An exciting opportunity has arisen for an experienced Senior Credit Controller to join a successful and growing business based in Wolverhampton. This is a key role within the finance team, offering the chance to take ownership of a sizeable customer ledger while working closely with both internal stakeholders and external customers to maximise cash collection and minimise aged debt.

We are looking for a confident and professional credit professional who can build strong relationships, challenge appropriately when required, and help drive continuous improvement across the credit control function.

• Manage and maintain your own customer ledger, ensuring accounts remain up to date.
• Proactively chase outstanding debt via telephone, email and written correspondence.
• Work closely with customers to resolve invoice disputes, purchase order issues and portal-related queries.
• Build strong relationships with key customers to ensure timely payment of invoices.
• Record and maintain accurate customer interaction notes within the credit control system.
• Provide copy invoices, statements and supporting documentation when required.
• Liaise regularly with sales, invoicing and operational teams to resolve outstanding account issues.
• Monitor aged debt and escalate concerns to management where appropriate.
• Conduct credit risk assessments and undertake credit checks on customers.
• Process credit card payments as required.
• Produce monthly cash flow forecasting and debtor reporting.
• Support the implementation of best practice credit control procedures and processes.

To be successful in this role, you will have:

• Previous credit control experience within a B2B environment.
• Strong communication and negotiation skills with the confidence to engage with customers at all levels.
• Experience managing high-value or complex customer accounts.
• A proactive approach to resolving payment disputes and reducing aged debt.
• Excellent organisational skills and attention to detail.
• Strong Excel and reporting skills.
• Experience using finance or ERP systems, ideally including Business Central, Sage 200 or similar platforms.
• Commercial awareness and the ability to balance customer relationships with business objectives.

• Reduce aged debt over 90 days to agreed targets.
• Maintain debtor days (DSO) in line with business objectives.
• Deliver accurate monthly cash flow forecasts.
• Ensure all overdue accounts are actively managed and escalated where necessary.
• Minimise bad debt exposure through effective credit control and risk management.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates