Receptionist, Ebbsfleet

Night Receptionist - Hotel & Pub, Ebbsfleet Up to £13 per hour    We’re on the lookout for a friendly Night Receptionist to join our team at the Spring River in Ebbsfleet! Make a difference to the moments that matter to us and our guests. As our Night Receptionist, you’ll be the welcoming face of our hotel overnight, making sure our guests feel looked after from the moment they arrive through to the morning. Working across our pub and hotel, you’ll combine great customer service with the confidence to work independently. Whether you’re welcoming a late arrival, answering a guest question, dealing with a request or helping keep everything safe and secure overnight, you’ll be there to make sure our guests have a great stay. You don’t need to be an experienced night porter or hotel receptionist. If you’re friendly, reliable, comfortable working independently and have good customer service skills, we’d love to hear from you. As Night Receptionist and part of our wider pub and hotel team, you’ll:

• Work overnight shifts, typically between 11pm and 7am
• Welcome guests arriving at the hotel and help with late check-ins
• Be on hand to help with guest questions and requests, both face to face and over the phone
• Deliver friendly, professional customer service throughout the night
• Help resolve any guest issues that arise, using your judgement and knowing when to seek additional support
• Keep an eye on the safety and security of our guests, pub and hotel overnight
• Complete simple reception and administrative tasks to keep everything running smoothly
• Help prepare the hotel and reception for the morning team
• Work confidently and independently while being part of a supportive wider pub and hotel team

What we’re looking for You don’t need hotel experience to join us. What matters most is that you:

• Enjoy helping people and can provide great customer service
• Are friendly, approachable and confident speaking with guests
• Can stay calm and professional when dealing with unexpected situations
• Are comfortable working independently during the night
• Are reliable, organised and able to take responsibility
• Have basic confidence using computers and learning new systems

Experience in hospitality, hotels, reception, customer service or night work would be useful, but it isn’t essential. What you get from us You’ll be joining an award-winning local pub company that puts people first, lives by people-led values and offers real opportunities to advance your career, with genuine benefits that include:

• 30% off at all our pubs, restaurants and hotels
• A reliable hours contract, giving you the security you deserve
• Flexible and part-time hours to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform, including points to spend and high street retailer discounts
• Long Service Awards
• Gym discounts
• 24-hour GP helpline
• Mortgage advice and support
• A fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity support for financial, mental and emotional wellbeing

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you. Marston’s. Where people make pubs.