Assistant Practitioner

Select how often (in days) to receive an alert: Apply now » Assistant Practitioner Date:  Nov 11, 2026 Location(s): 

Nottingham, GB, NG8 6AS Derby, GB, DE1 2RJ Mansfield, GB, NG18 5BU

Company:  Fittleworth Ltd

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy. 

Live the Schneiders’ Legacy, our noble purpose
Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles

 

Be People Focused
Builds trust and collaborates with an inclusive and empathetic approach

 

Be Customer Centric
Considers the needs, experience, and feedback of customers in all we do

 

Be Performance Driven
Operates with an ownership mindset, driving meaningful outcomes

 

Be Agile
Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles

 

Summary

The Assistant Practitioner supports high‑quality patient care within Connect Prescription Services by delivering routine clinical reviews, promoting wellbeing, and ensuring safe, evidence‑based practice. The role combines autonomous clinical activity with collaboration across multidisciplinary teams to ensure patients receive timely, compassionate, and effective support

Responsibilities

• Conduct routine annual patient reviews via phone, video, clinic, or home visits.
•  Manage own clinical workload, ensuring timely responses and patient‑centred access to services.
•  Promote and uphold patient privacy, dignity, rights, and wellbeing.
•  Deliver safe, evidence‑based, cost‑effective, individualised care.
•  Build and maintain effective working relationships with colleagues and external partners.
•  Collaborate with internal and external teams to ensure high‑quality, safe, and compassionate care.
•  Communicate openly and effectively to support patient health, safety, and welfare.
•  Record accurate clinical data in line with NMC guidance and applicable data protection legislation.
•  Promote equality, diversity, and inclusion in all interactions.
•  Maintain confidentiality at all times.
•  Support quality improvement through ongoing professional development.
•  Promote health and wellbeing through education and health promotion activities.
•  Refer patients to other services or agencies as appropriate.
•  Provide support across the service when needed, including prescription coordination.
•  Work within NMC Code of Conduct, CQC regulations, and internal policies.
•  Ensure services comply with current legislation and NHS guidelines.
•  Act in alignment with JDS Mission and Immutable Principles.
•  Work within service competencies and ASCN UK Band 4 competency frameworks.

Essential Functions of the Role

• Serve as the primary point of contact for customers via phone, email, and chat.
• Respond to inquiries with professionalism, empathy, and accuracy.
• Clearly explain products, services, and policies to customers.
• Maintain confidentiality and data security in all customer interactions.
• Maintain detailed and accurate records of calls, complaints, and resolutions.

Education & Work Requirements

• Associate's Degree with 2-4 years of related experience

Education & Work Preferences

• Full, clean driver’s licence.
•  Competence in basic computer literacy.
•  Strong communication skills and ability to work both independently and collaboratively.
•  Ability to maintain accurate records and uphold confidentiality requirements.
•  Commitment to equality, diversity, inclusion, and professional standards.
• Level 3 NVQ or equivalent (desirable).
•  Experience in stoma care, colorectal, continence, or urology services.
•  Surgical ward experience (desirable).
•  Knowledge of SystmOne patient record system (desirable).
•  Self‑motivated and effective team contributor.
•  

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

• Life Insurance Cover x6 Annual Salary (subject to the T&C’s of the scheme)
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 28 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme

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