University of Leeds
Customer Services Manager
Customer Services Manager at University of Leeds, based in Leeds, Yorkshire, paying £33,951 - £39,906 per annum. This is a permanent role.
- Pay
- £33,951 - £39,906 per annum
- Hours and contract
- Permanent · On site
- Location
- Leeds, Yorkshire
- Closing date
- Sector
- Customer Advisor
- Visa sponsorship
About 21% above the going rate for customer advisor
Reference CSLIB1519
About the role
This role will be based on the University campus.
Are you looking for an opportunity to join a customer focussed team of managers leading a team providing a high quality service 24/7 across the campus? Is the challenge of leading, motivating and effectively developing a team of people working 24/7 for you? Is service innovation a passion?
Hours of work are Tuesday - Saturday 14:00 - 22:00.
We are also open to discussing flexible working arrangements.
This role has a strong focus on people and operational management, as well as contributing to the development of Library policy and practice.
You will be based at one of our main campus Library sites but will be expected to work cross-site on a regular basis to support the successful delivery of cross-service activity.
All Customer Service Managers will be expected to work collaboratively as a team and lead by example, demonstrating the University’s values through commitment to high quality and customer-focused services.
Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa
What we offer in return
- 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions
To explore the post further or for any queries you may have, please contact:
Beth Parry, Senior Operations Manager: Customer Services
Email: [email removed]
Closing Date: 24 Nov 2026
Section: Administrative and Clerical Support
Salary: £33,951 to £39,906 per annum
Reference: CSLIB1519 · Posted 20 minutes ago · Closes 24 Nov 2026 · Listed via University of Leeds
Apply for this job
This role is listed via University of Leeds. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.