Concierge/ Hall Porter

To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure while experiencing traditional hospitality in the 4 red star environment of our country house hotel.

Key Responsibilities:

• To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
• To oversee the smooth running of the car parking areas, and reserve parking areas where necessary 
• To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
• To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
• To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
• To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.   

Health & Safety

• To comply with the hotel’s Health and Safety Regulations, Fire precautions and Evacuation procedures.
• Lift luggage in accordance with Manual Handling procedures.   Report any hazards to the Duty Manager.
• To ensure the front of the hotel is free from hazards

This is not an exhaustive list of responsibilities and therefore on occasions you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.