Guest Experience Host

Your new company Are you passionate about delivering exceptional customer service and creating memorable experiences? We are recruiting a confident and personable Guest Experience Events Host to join a prestigious commercial property in Manchester City Centre. This is an excellent opportunity for someone with experience in hospitality, front-of-house, reception or premium customer service who enjoys building relationships and making every visitor feel genuinely welcome. This is a temporary role in Manchester City Centre for a minimum of 5 months. Immediate starting Your new role As the Guest Experience Events Host, you will be the first point of contact for occupiers, clients and visitors using the building's premium lounges and meeting spaces. You will provide a professional, warm and five-star welcome while ensuring that every area is presented to the highest standard. You will take ownership of meeting room bookings, room preparation, refreshments and guest requirements, adding thoughtful touches that make each visit memorable. You will also help promote the facilities, support events and develop strong relationships with the building's occupiers and external customers. Welcoming visitors and providing a professional, friendly and efficient serviceManaging meeting room and lounge bookingsPreparing rooms, arranging refreshments and responding to individual client requirementsActing as the first point of contact for lounge and meeting-space enquiriesBuilding positive relationships with occupiers, clients and external visitorsEnsuring lounges and meeting rooms remain clean, comfortable and well presentedReporting and following up on any building issues.Supporting, organising and hosting eventsPromoting the lounges and meeting facilities to occupiers and potential customersMonitoring the use of the facilities and producing monthly utilisation reportsOrdering kitchen, office and meeting-room suppliesSupporting health and safety processes alongside the wider teamAssisting with building tours and social or business media activity where requiredWhat you'll need to succeed We are looking for someone who: Has approximately two years' experience in a similar guest experience, hospitality, reception or front-of-house roleDelivers an exceptional standard of customer serviceCommunicates confidently in person, by telephone and over emailIs naturally warm, welcoming and able to build strong relationshipsHas excellent organisational and planning skillsCan manage competing priorities in a busy environmentUses initiative and takes ownership of enquiriesHas strong attention to detail and high presentation standardsIs proactive, adaptable and comfortable embracing new technologyEnjoys working collaboratively while also being able to work independentlyWhat you'll get in return This is a fantastic opportunity to become the face of a high-profile Manchester city-centre property. You will work in a premium environment where personality, initiative and outstanding service are genuinely valued. If you enjoy creating positive experiences, remembering the details that matter and making people feel welcome, we would love to hear from you. Immediate starting, minimum 5 months. Hours: 7.30am-4pm. Flexibility required. Salary is 30,661. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)