Customer Service Advisor Apprentice

Apprentice Service Advisor (CSR), based in Dunstable LU5 4QF 

 Apprenticeship Duration:  12 months, followed by a 3-month End Point Assessment (EPA) period 

 Hours : Mon-Fri 8am to 5pm (40 hours a week) 

 Pay:   Dependent on your age, the apprentice rates will be as follows: 

 16-17 yrs  £8.24 

 18-20 yrs  £11.18 

 21+ yrs     £12.71 

 Learning:  Combination of online learning and in-centre assessments 

 Overview:   

 
	 Understand and perform front of house customer service tasks efficiently and effectively 
	 Develop skills in communication, problem-solving, and professional conduct 
	 Prepare for the End Point Assessment and demonstrate competence according to the apprenticeship standard 
 

 The role of a CSR within Renault Truck Commercials provides the first impression to our customers, either by phone or face to face when they come into the dealership. This role is a key link between the customer, the workshop, invoicing and the Manager, so excellent communication skills are at the core of a CSR's role. There will also be computer systems to learn alongside working on Microsoft applications including Teams. 

 Whilst undertaking the apprenticeship, you will be on site working alongside our team of CSRs, Parts Advisors, Workshop Manager and liaising with many internal stakeholders. This is an excellent opportunity to start a career within the global brand of Renault Trucks. 

 About You: 

 
	 You enjoy a fast paced environment and will be keen to learn how to juggle tasks and priorities 
	 You enjoy meeting and conversing with people 
	 You enjoy computer systems and like to learn new processes 
 

 Benefits:  

 
	 25 days rising to 30 days with service 
	 pension scheme with employer contribution of up to 5% 
	 healthcare cash back scheme 
	 discounts across retailers, cinemas and theme parks ++ 
	 discounted leasing/contract hire scheme 
 

 If you've got the right skills and enthusiasm for this opportunity, we'd love to hear from you. Renault Trucks and GTG Training are committed to creating an inclusive and equitable workplace. We welcome applications from people of all backgrounds and experiences and will consider all applicants fairly and without discrimination.