Case Administrator

Case Administrator - National Probation Service

Location: Hereford, Herefordshire
Pay Rate: £12.71 per hour
Working Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Contract: Temporary, 6 months initially
Start Date: ASAP (subject to successful completion of vetting)
Vetting: Basic clearance required
Number of Vacancies: 2

Are you organised, reliable and have a keen eye for detail? Are you looking for an opportunity to gain valuable experience within the justice system?

Our client, the National Probation Service (NPS), is looking for two Case Administrators to join their team in Hereford.

This is a fantastic opportunity for someone with previous administrative or reception experience who enjoys working in a busy environment and is confident using IT systems. You will play an important role in supporting the day-to-day operations of the probation service, helping to ensure that records are maintained accurately and administrative processes run smoothly.

What you'll be doing:

• Carrying out reception duties and supporting the day-to-day running of the reception area.
• Acting as a first point of contact for visitors and providing a professional and welcoming service.
• Maintaining accurate offender databases and ensuring information is kept up to date.
• Maintaining and updating case records, ensuring a high level of accuracy and attention to detail.
• Providing general administrative support to the wider team.
• Communicating professionally with internal colleagues and external stakeholders.
• Managing administrative tasks efficiently and working to deadlines.
• Supporting the smooth running of the office and wider probation service.

What you'll bring:

• Previous administrative or reception experience, ideally within a similar working environment.
• Good keyboard and typing skills.
• A good working knowledge of Microsoft Office and general IT systems.
• Excellent attention to detail and the ability to maintain accurate records.
• Strong organisational skills and the ability to manage competing priorities.
• Confident communication skills, both written and verbal.
• The ability to work effectively as part of a team.
• A reliable and punctual approach to work.
• The ability to work at pace and meet deadlines.

No formal qualifications are required for this position.

Working arrangements:

• 37 hours per week, Monday to Friday.
• Standard working hours are 9:00am - 5:00pm.
• The role will initially be fully office-based during the training period, which is expected to last approximately a couple of months.
• Once fully trained, there may be an opportunity for hybrid working, subject to the manager's discretion.
• You will also be required to provide reception cover for one late evening, on average once every couple of months, until 7:00pm.

Additional information:

• This is initially a 6-month temporary assignment, with potential for an extension.
• The anticipated start date is ASAP, subject to successful completion of vetting.
• Please be aware that the vetting process is currently taking approximately 4-6 weeks.
• A Basic clearance check will be required as part of the onboarding process.
• The role does not involve direct offender contact or attendance at prison establishments.

If you are an organised and reliable administrator with good IT skills and enjoy working as part of a team, this could be a great opportunity to develop your experience within the National Probation Service.

Interested? Apply now through Brook Street!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.