Patient Discharge Coordinator

Exciting Full-Time opportunity available for a Patient Discharge Co-Ordinator to join our team at First Care

Who Are We?

First Care Ambulance is the leading provider of health transport solutions in Devon. Delivering a wide range of services, we ensure that healthcare keeps moving.

What Can You Expect?

You will be joining us in the role of Patient Discharge Co-Ordinator, located at the Royal Devon Hospital. In this role, you’ll play a vital part in ensuring patients experience a smooth and timely discharge from hospital following treatment.

You’ll work closely with patients, healthcare professionals, and HTG staff to coordinate and deliver efficient transport services, making a real difference to patient care and flow.

This is a full-time, permanent position (37.5 hours per week, Monday to Friday).

Summary Of Main Duties Include

• Coordinate and manage patient discharges through effective communication with healthcare teams and First Care staff.
• Liaise with hospital discharge points to maintain patient flow throughout the day.
• Manage expectations within the discharge facility and assist with complex discharges.
• Schedule patient transport bookings.
• Respond to patient queries and provide information on First Care services.
• Conduct risk assessments and ensure compliance with company policies.
• Work collaboratively with multiple depots to meet logistical and contractual requirements.
• This list is not exhaustive.

What’s In It For You?

• Market Leading Pay - with increased rates for agreed overtime.
• Contractual Sick Pay after 12 months service
• Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a Friend- Earn up to £500 for each friend you bring on board
• Pension Scheme
• Fully Funded Training and Uniform Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

What We’re Looking For:

• Strong organisational skills and ability to manage multiple priorities under pressure.
• Excellent communication and relationship-building skills with stakeholders at all levels.
• High attention to detail and commitment to confidentiality.
• To hold a Full UK Manual Driving Licence, with a willingness to travel if required.
• Problem-solving skills to handle real-time issues and create practical solutions.
• Professional, approachable, and resilient in challenging situations.
• IT literacy and familiarity with scheduling systems.

  Preferred:

• Good understanding of NHS discharge processes and patient transport coordination.
• Experience in patient discharge planning or managing patient flow.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for First Care you will need:

• Enhanced DBS check (Conducted during onboarding if successful)
• Right to work in the UK
• Full UK manual driving licence
• Satisfactory employment and character references
• A satisfactory medical assessment

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at First Care are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)