Operations Assistant

Service Operations Coordinator - EV Infrastructure Location: Bournemouth Airport Job Type: Full-time, Temporary on going (opportunity to go permanent) Pay: 13.96 Working Hours: 8.5-hour shifts between 7:00am and 6:00pm, including a 1-hour unpaid lunch break TeamJobs are recruiting for a Service Operations Coordinator to join a busy and growing team supporting Electric Vehicle Infrastructure (EVI) customers. This is a varied coordination and administration role, where you will be responsible for managing faults and incidents, coordinating engineer attendance and ensuring customers are kept up to date throughout the process. The role: Coordinating and managing EV infrastructure faults and incidentsDispatching and scheduling Field Service EngineersPrioritising engineer workloads and responding to urgent faultsKeeping internal systems updated with the latest fault informationChasing engineers for updates and attendance detailsCommunicating with customers and providing progress updatesWorking to agreed Service Level AgreementsMonitoring fault management systems and interfacesSupporting the implementation of new EV infrastructure customers and processesAttending customer meetings where requiredMaintaining up-to-date contract and customer documentationEscalating issues where necessary and taking ownership of incidents through to completionWhat we are looking for: Previous administration, coordination or customer service experienceExcellent communication and organisational skillsStrong attention to detailAbility to work well under pressure in a fast-paced environmentGood IT skills, including Microsoft Outlook, Word and ExcelA proactive and positive approach to problem-solvingAbility to build strong relationships with colleagues, engineers and customersConfidence working independently and managing tasks through to completionExperience within EV infrastructure or a technical environment would be beneficial, but is not essential. Location and hybrid working The role will initially be based in Poole, before relocating to the Bournemouth Airport area from October 2026. For the first six months, the role will be fully office-based whilst training is completed. Following successful completion of training, there will be the opportunity to work on a hybrid basis, with three shifts per week based in the office. Please note: Due to the shift times and future location, candidates must be able to reliably travel to the Bournemouth Airport site without relying on public transport. If you are an organised and proactive coordinator looking for a varied role within the growing electric vehicle infrastructure sector, we would love to hear from you! TJCOM