Credit Controller

Your new company
Hays Accountancy & Finance is recruiting an experienced Credit Controller for an established commercial organisation based near Stowmarket, Suffolk. You will work in a supportive team and take ownership of a substantial customer ledger of 600 to 700 accounts, covering a varied portfolio of corporate organisations and SME owner-managed businesses.

Your new role
You will take full ownership of an established commercial ledger, proactively managing the collection of outstanding debt through telephone, email, and written communication. Using confident collection and negotiation skills, you will agree and monitor repayment arrangements, manage customer credit limits and undertake credit checks to ensure exposure remains appropriately controlled.

Working closely with the sales team, you will review accounts and referred orders, making informed decisions around order release while balancing credit risk, cash flow and the importance of maintaining ongoing customer relationships and future sales. You will investigate and resolve invoice queries, disputes, and account discrepancies promptly, engaging with customers and internal stakeholders to remove barriers to payment.

A key focus will be reducing overdue debt and debtor days (DSO), with particular attention given to balances exceeding agreed payment terms and debts aged over 60 days. Where appropriate, you will manage the escalation of seriously overdue accounts to third-party collection services. You will also produce accurate month-end debtor reports and management information, maintain comprehensive customer account records, and ensure all collection activity and correspondence are accurately documented.

This role requires an experienced Credit Controller who can demonstrate strong commercial judgement, confident negotiation skills, and the ability to maximise cash collection without compromising valuable customer relationships.

What you'll need to succeed
This position would particularly suit an experienced Credit Controller or Accounts Receivable professional who enjoys taking ownership of a sizeable commercial ledger and is comfortable speaking directly with customers to secure payment. You will be confident, commercially aware and persistent, with the judgement to understand when to negotiate, when to escalate and when an account requires a more commercially sensitive approach.

Importantly, this is not simply about chasing overdue invoices. You will understand the wider relationship between credit control, cash flow, customer credit risk and sales, ensuring the business collects money effectively while continuing to support valuable customer relationships.

What you'll get in return
The organisation offers a flexible hybrid working arrangement, with two days per week in the office and three days working from home. This provides flexibility around your location, provided you are able to commute to Stowmarket at least twice a week. The role offers a salary of £31,500 plus a performance-related bonus, together with paid holiday, pension and a range of additional flexible benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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