IT Support Technician Apprentice

Job title : IT Support Technician Apprentice
Vacancy ID : 14389
Postcode : NN1 4EU
Recruitment Advisor : Daisy Martin
Recruiter email :
address : Burlington House
Hourly rate : £8
Programme Name : Level 3 - ICT
Anticipated Interview Date : 2026-11-30 00:00:00
Anticipated start date : 2026-12-07 00:00:00
Job description :

We are looking for an Apprentice support technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems.

You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.

You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be inline with current government rates for apprentices in their 1st year.

Example of tasks to be performed

• Provide 1st line support to staff via phone and email
• Provide detailed information when moving calls to 2nd line support. Log incoming calls and troubleshoot where possible
• Document procedures, information and resolutions to a high standard
• Offer administrative support to the IT team
• Maintain the company file structure
• Learn company software, Opera & WMS
• To write basic SQL queries
• Test software
• Install software onto hand-held devices and desktop PC’s
• Install/update customer software on desktops & hardware
• Follow up CWAITS
• Create label & delivery note design by using XML & Bartender

As an apprentice you’ll:

• complete a L3 ICT apprenticeship standard
• have regular remote one to one sessions with a dedicated digital skills trainer
• learn and train for a specific job
• get paid and receive holiday leave
• get hands-on experience in a real job
• study for 6 hours of your working hours
• complete assessments during and at the end of your apprenticeship
• be on a career path with lots of future potential
• be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK

Brief Overview of the Vacancy : We are looking for an Apprentice support technician to help the company grow and help deliver a fantastic overall experience to customers, whilst completing a L3 ICT Apprenticeship Standard.
Qualifications required : GCSEs at Grade 4/C or above or equivalent
Things to consider : This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.