Collections Advisor

• Emersons Green – office-based
• Monday – Friday 8am – 6pm
• Fixed term contract until the end of September 2027
• Start in January!

Our client is looking to recruit a Collections Advisor to support with collections duties in their finance team. This is a great opportunity to develop your skills with a growing company.

Due to the nature of this role, previous experience working with vulnerable customers is essential. In return, our client is offering a fantastic benefits package with perks including a generous contributory pension scheme, volunteering days, sustainability initiatives, enhanced parental leave, free breakfast in the office, and more!

Daily duties and responsibilities:

• Handling high volumes of calls, working with customers facing financial difficulties, addressing missed payments, and working with them to bring their payments up to date
• Chasing and collecting missed or overdue payments via telephone, letter, and email
• Supporting vulnerable customers and providing additional assistance where appropriate
• Taking appropriate action to minimise potential losses through early arrears management, debt and asset recovery
• Ensuring compliance with relevant policies and procedures
• Ensuring prompt query resolution to facilitate payment including any invoice queries
• Working alongside outsource and supplier partners to manage overdue/missed payments

Skills and experience required:

• Previous experience working with vulnerable customers  
• Strong customer service experience
• Fantastic communication skills – written, verbal, reporting, and presenting
• Excellent time management, planning, and organisational skills
• Ability to meet daily KPIs

If you’re looking for a new collections challenge, please apply today!