Repairs Administrator - Council

Role: Repairs Administrator REF 24451
Contract Length: 3 months initially
Location: Hybrid/Basildon - required to work on-site 3 days per week.
IR35: Inside
Pay Rate to Intermediary: £18.66 per hour
Security Clearance: BPSS

About the Role

Spinwell is recruiting for a Repairs Administrator an excellent opportunity within the public sector.

Key Responsibilities

• To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.
• Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.
• To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.
• To provide detailed advice to customer queries, complaints and requests as required.
• Investigate and respond to claims made via the Housing Disrepair Protocol and associated housing legislation.
• Ensure all work is carried out in accordance with agreed procedures and timescales. To ensure that all service standards are adhered to and consistently delivered.
• Undertake all the duties within the framework of Equal Opportunities.
• Any other duties appropriate to the post: These other duties must be equivalent to or below the salary and status of the role and, where appropriate, under the Equality Act 2010, due consideration must be given to any employees with a “protected characteristic”.
• You must cooperate in all matters relating to Health and Safety and implement all procedures for your job role. The identification of Health and Safety related risks within the working environment must be highlighted to your management.

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