Key Account Manager

Key Account Manager – Electronic Security

– Basic Salary: Circa £70,000, with flexibility depending on experience.

– Commission: Additional earning potential through commercial performance and account growth.

– Company Vehicle: Electric company car – Tesla.

– Hybrid Working: A combination of Reading and Central London offices, home working and client visits.

The Opportunity

Are you an experienced Key Account Manager who thrives on managing high-value clients, building strategic relationships and developing long-term commercial partnerships?

Zitko is recruiting for an established and growing electronic security systems integrator seeking a commercially astute Key Account Manager to take responsibility for some of its most important client relationships.

This is a senior, client-facing position where you’ll be trusted to manage and develop strategic accounts, working closely with senior stakeholders, key decision-makers and internal operational teams to ensure exceptional service delivery and continued account growth.

The business has an established client portfolio, strong market reputation and ambitious growth plans, making this an excellent opportunity for someone who enjoys taking ownership of key relationships and having a genuine commercial impact.

Key Responsibilities

• Take ownership of a portfolio of high-value, strategic client accounts, acting as their primary commercial point of contact.
• Build and maintain strong relationships with senior stakeholders, decision-makers and operational contacts.
• Lead regular client meetings, service reviews and commercial discussions, ensuring expectations are consistently met.
• Manage client escalations professionally, working with internal teams to achieve effective resolutions.
• Identify opportunities for account growth through system upgrades, remedial works, additional services and new project requirements.
• Prepare and manage commercial quotations, ensuring accurate pricing, healthy margins and successful conversion.
• Work closely with Service, Projects, Technical and Operations teams to ensure seamless delivery across client accounts.
• Monitor account performance, service KPIs, SLAs, revenue opportunities and client satisfaction.
• Develop long-term account strategies that support retention, recurring revenue and wider business growth.
• Represent the business professionally at senior level, building trusted partnerships with key clients.

What We’re Looking For

We’re interested in speaking with experienced Account Managers, Senior Account Managers or commercially focused professionals who have a proven track record of managing significant client relationships.

Ideally, you’ll offer:

• Strong experience managing high-value or strategically important client accounts.
• Confidence engaging with senior stakeholders and managing relationships at multiple organisational levels.
• A commercially minded approach, with experience identifying opportunities to grow existing accounts.
• Experience managing quotations, pricing, commercial negotiations and account profitability.
• The ability to balance client expectations with operational delivery and commercial objectives.
• Excellent communication, relationship management and organisational skills.
• Experience within enterprise level electronic security, fire and security, or systems integration is essential.
• Familiarity with service contracts, maintenance agreements, system upgrades and project-related works would be beneficial.

Above all, we’re looking for someone who can build credibility with senior clients, take ownership of important relationships and deliver a consistently high standard of account management.

Recruiting now – apply today or contact [email removed] with your CV direct or give me  a call on [phone removed].