Senior Sales Associate

Senior Sales Associate - Luxury Watch Boutique

Location: Hong Kong
Salary: HK$19,500-24,000 per month, depending on experience

We are working with an internationally recognised luxury watch brand to recruit an experienced Senior Sales Associate for its boutique in Hong Kong.

This is an excellent opportunity for someone with a genuine interest in luxury watches, a strong background in premium retail and the ability to build lasting relationships with a discerning international clientele.

Working within a small boutique team, you will play an important role in the day-to-day running of the business, combining exceptional customer service with a proactive approach to sales, client development and boutique operations.

About You

• At least two years' experience within luxury retail, ideally within the watch industry.

• A genuine interest in watches, with a good understanding of both mainstream and independent watch brands.

• Confident building relationships with high-net-worth customers and delivering a personalised sales experience.

• A proven ability to work towards and achieve sales targets.

• Comfortable working autonomously within a small team and taking ownership of day-to-day responsibilities.

• Strong communication and interpersonal skills, with excellent written English.

• Excellent attention to detail, personal presentation and visual merchandising standards.

• Confident using IT systems and digital tools to support sales and customer management.

• Reliable, self-motivated and flexible, with the ability to work evenings and weekends as required.

The Role

• Build and maintain strong relationships with existing clients, developing a loyal customer base and identifying opportunities to grow sales.

• Work towards monthly and quarterly sales targets, contributing to the overall performance of the boutique.

• Deliver an exceptional level of service, ensuring every client interaction reflects the quality and reputation of the brand.

• Proactively manage customer enquiries through email and live chat, ensuring responses are timely, professional and accurate.

• Follow up on prospective customers and incoming leads, converting enquiries into sales opportunities.

• Support the Boutique Manager with the day-to-day operation of the boutique, maintaining excellent standards across the customer experience and retail environment.

• Assist with the planning and delivery of boutique events, including welcoming guests, engaging with clients and identifying opportunities to develop new relationships.

• Coordinate watch servicing and repairs, working closely with the Customer Service team to keep clients informed throughout the process.

• Maintain exceptional visual merchandising standards, ensuring the boutique is always presented to the highest standard.

• Identify opportunities to increase boutique awareness, footfall and customer engagement through local marketing initiatives.

• Make effective use of available systems and technology to support sales activity, client management and operational efficiency.

• Work collaboratively with colleagues across the wider business, providing support to other boutiques when required.

The Opportunity

You will be joining an established international watch brand with the opportunity to represent its collections within a prestigious Hong Kong boutique.

This position would suit someone who enjoys the personal side of luxury retail, takes pride in delivering an outstanding customer experience and wants to play an active role in the success of a boutique.

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