Security -Badging Coordinator

Summary

Job Title: Security – Badge Coordiator
Department: Corporate Security
Reporting to: GSOC Manager / UK Contract Manager
Location: London (UK) Onsite (100%)
Hours of Work: 50 hours per week Monday to Friday 07:00 to 17:00
Pay Rate: £17.00 plus work related bonus

This role will be provided through our security contractor: Bidvest Noonan

Job Overview

The Badging Coordinator will maintain, audit, and improve SIE sites' security. The successful candidate is expected to create, establish, implement, and verify compliance with security systems to include: S2, CCure and ServiceNow and a recent upgrade to Genetec, the successful applicant will manage and co-ordinate access control and badge facilities across the region; also supporting the capacity & resilience of our global services. Developing our coverage for existing sites thereafter build across others as a part of the Corporate Security integration program.

The role forms part of the SIEE security team.

This is an active and visible role requiring excellent customer relationships and people management skills with the ability to influence people across a wide spectrum. The Badging Coordinator will be expected to positively contribute to the performance & growth,of the business.

Main Duties and Responsibilities:

This role will include a variety of tasks including the following:

• Escalate significant issue and assist with troubleshooting for physical security systems and network
• Supporting new staff on-boarding processes by creating profiles, uploading photos, issue, register and activate access badges for staff, vendors, contractors
• Support badge and access changes for events, travelers, and site/personnel changes
• Responding to calls for service (via email, calls or ServiceNow taskings) including badge access subjects; retrieval and deactivating badges for staff leavers; reports of lost badges adhering to re-issue procedures; requests modifying access levels or site secure areas validating their clearances
• Supporting Visitor Management System enquiries, managing the resolution process with stakeholders
• Probe access systems and data to produce reports, identifying recommendations / observations as appropriate. Examples (not all inclusive):
  • Audit employees who have not used badges in 2+ years
  • Pull badging/access data reports upon request
  • Conduct a monthly audit for Dublin WeWork access and manage Dublin WeWork badge access process
• Review system information to ensure up-to-date data is retained, ensuring compliance with GDPR & SIE policies for personal data usage, storage and removal (i.e. removing photos from the system, deleting profiles from badging platform)
• Support processes for purchasing, invoice checking and payment
• Provide a seamless service across regions to assist travelling staff site access / extending global service support attending to issues or team resilience
• Maintain stock and equipment to support regional requirement for efficient access badge services, including conducting a monthly inventory audit
• Assist in training of new system users and other system support personnel on security applications
• Maintain system privileges and maintain operator application access for all users of the security system
• Collaborate with IT to ensure network connectivity of all devices and resolve network issues
• Draft or revise SOPs upon request of Badging Supervisor
• Periodically support receptionist responsibilities, including but not limited to:
  • Welcoming and directing all visitors/guests to the site at the receptionist desk
  • Receiving and resolving front of house inquiries or defer to relevant teams for assistance
  • Signing in and approving guests through the visitor management system; assisting with troubleshooting
  • Supporting post room responsibilities by organizing packages and receiving deliveries
• Other work or projects conducive with role and Corporate Security requirements

Qualifications and Experience

Essential:

• Direct experience with relevant access control/command center software
  • Desirable: experience with Lenel and/or Genetec
• Experience with badging, access, and CCTV in a corporate security environment, having a basic understanding of programming concepts for surveillance systems in a corporate environment.
• Knowledge of physical security in a range of corporate settings
• Maintain integrity, professionalism, and confidentiality at all times
• Proven ability of working on own initiative and proactive problem-solving
• Effective written and verbal communication skills to promote excellent customer services
• Effectively priorities tasks and ability to manage multiple workstreams
• Be able to work effectively as a part of team in person and virtually
• Be able to learn and apply standardised operating procedures to support issue resolution
• Proficiency in using Microsoft packages and other IT platform

Desirable:

• Experience or professional or further qualification in Security Supervisory skills
• First Aid
• Project Griffin
• PSS Licenced

Competencies:

• Excellent organisational skills with the ability to balance competing priorities and workloads;
• Relationship management skills that enable you to work with people at all levels;
• Excellent written and verbal communication skills;
• Ability to champion, support and deliver business initiatives;
• Ability to work unsupervised and take responsibility;
• Ability to remain calm under pressure;
• Ability to demonstrate initiative and offer new ideas;
• Adaptable and flexible in approach to work required;
• Willingness and ability to work as a member of a team;
• Application to detail and presentation;