Opus People Solutions | Exceptional Talent. Tailored Recruitment.
Control Centre Operator
Control Centre Operator at Opus People Solutions | Exceptional Talent. Tailored Recruitment., based in Rugby, West Midlands, paying £13.47 - £13.91 per hour. This is a contract role.
- Pay
- £13.47 - £13.91 per hour
- Hours and contract
- Contract · On site · Weekend work
- Location
- Rugby, West Midlands
- Closing date
- Sector
- Customer Advisor
15% below the typical rate for customer advisor
Reference 32743_1794241455
About the role
Control Centre Operator
Pay: £13.91 per hour
Shifts: Day Shifts including some weekends between 6am-6:00pm
Location: Rugby Town Hall CV21 2RR- onsite only
Contract Length: 3 months with review for extension
Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.
Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.
We are seeking candidates with a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.
The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.
The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.
What we're looking for:
- Experience of working with vulnerable adults
- Call centre background
- Driving licence essential
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
Apply now for more information!
Reference: 32743_1794241455 · Posted 11 hours ago · Closes 30 Nov 2026 · Listed via Opus People Solutions | Exceptional Talent. Tailored Recruitment.
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