Service Manager

Please note that this is a Permanent position

Working Pattern: May include evenings and weekends when necessary

Interview Date: To be confirmed

We are seeking a Service Manager to lead Gloucester House, a CQC-registered residential drug and alcohol rehabilitation service. CQC rated Good 2026. Gloucester House has provided residential substance use support for over 50 years. Our 13-bed service offers a calm, welcoming environment where individuals can focus on their recovery.

Our therapeutic programme incorporates 12-step principles and a biopsychosocial model, with a focus on high-quality support with positive outcomes, having the client at the heart of everything that we do.

Key Responsibilities: 

• You will be responsible for building and sustaining strong relationships with local authorities, substance use agencies, and other partners to ensure a consistent flow of referrals and collaborative approaches to support delivery.
• You will be central to shaping the culture and direction of the service, ensuring high standards of care, strong team engagement, and positive outcomes for the people we support.
• You will lead the day-to-day running of this rehabilitation residential service, creating a safe, supportive and high-performing environment for both clients and colleagues and in line with regulatory requirements and organisational standards.

The successful candidate(s) will be able to demonstrate:

• You will have experience or a good understanding of Rehab services and the 12 step principles.
• A proven record of building relationships with local authorities and other appropriate agencies.
• Comfortable in going out to services to build the relationships and sell the benefits of Gloucester House.
• Able to bring the leadership and relationship-building skills needed to support colleagues, develop the service and promote positive outcomes for the people we support.
• You will be or able to be CQC registered

Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult with Adult barred list
• Relevant qualifications
• here.

criminal records. 

• Salary:£36,072 per annum
• Location:Swindon
• Contract Type:Permanent
• Closing Date:15 November 2026
• Hours per Week:35