ULR Claim Handler CH1

The claims handler will be responsible for managing a caseload of pre-litigated Motor Claims for our clients from first notification of loss through to settlement.

Key Responsibilities

 • To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
 • Identify cases for early litigation with high prospects of success and low risk.
 • To support delivery of consistently high levels of service and productivity
 • To work closely with colleagues within the firm to deliver consistently high levels of service
 • To input accurate data and ensure data maintenance
 • Interact and communicate with clients
 • Mentoring, training and to be the technical referral point for other team members
 
 Working Hours
 35 hours per week
 Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Skills, Knowledge & Expertise

  Primary location for this role is Liverpool.
 Skills and Attributes:
 • Experience of using Microsoft Word, Excel and email
 • Customer service experience
 • Excellent attention to detail
 • Negotiation skills
 • Communication skills
 • Organisational skills
 • Ability to mentor and support new starters.
 
 Desirable;
 • Motor claims handling of pre-litigated matters including liability and quantum assessment.
 • Knowledge of Loss of Use/Loss of Standing Charge
 Values
 Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
 
 Keoghs values
 We are connected
 We are dynamic
 We are innovative
 We succeed together