BMW Operations Supervisor - Fixed-Term-Contract

Job Title: BMW Operations Supervisor
Salary: £30,000 - £33,000
Location: Hybrid – Bedford, Hybrid 
Working Hours: Monday to Friday, 40 hours per week (8:30am-5:00pm)
Job Status: Fixed-Term-Contract  

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

To liaise with management and BMW as appropriate to ensure an effective and efficient operation is maintained through and that the agreed customer service requirements, contractual KPI and quality standards are achieved.

Key Responsibilities:

Work with dedicated administrative team handling all aspects of a remarketing account. The role involves regular liaison with the client, analysis of data, elements of cost control for BCA and the client, planning and organising team tasks, rotas, and priorities.

• Take ownership and respond to all customer issues /escalations.
• Work closely with internal departments to constantly improve BCA processes and communication.
• Attend client meetings – maintain and improve client relations, improve added value service provision, and assist with any client request.
• Control, update and report issues to clients.
• Provide accurate reporting: internal and external.
• Escalate issues to Line Manager as appropriate
• Ongoing stock age checks
• Progression of takeover or non runner vehicles
• Run stock reports. Maintain data integrity.
• Taking on other responsibilities outside of normal role as required

   

  Knowledge and Experience Required:

• Must be able to work on numerous tasks and challenges at the same time, strong organisation skills required
• Positive and professional attitude at all times
• Ability to work within a team, offering guidance training and support whilst focused on performance and development. 
• Ability to communicate at all levels internally and externally
• Be analytical and solve problems
• Experienced in meeting deadlines and working to KPI’s
• High level of overall computer literacy
• Excellent written communication skills
• Previous administrative experience.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.