Customer Data Analyst

About The Role

Motability Operations are currently recruiting for a Data Analyst to join our team in Bristol, Edinburgh or London on a full-time, permanent basis.   What you’ll be doing

The Data Analyst role is responsible for using Data Analysis and modelling techniques to address critical questions for both the business and our customers. This includes understanding the challenges our customers face with regards to electric vehicle (EV) adoption, understanding how rising costs will impact customers’ affordability thresholds and identifying key data points that indicate potential misuse of the Scheme. These are some of the primary issues that this role will help resolve. 
   
The role sits within the Data Science and Analytics team within Customer Insight and Analytics and will be primarily focused on using data to generate customer insights to help the business solve key issues. The postholder will collaborate with key stakeholders within the business to enforce key Data Governance policies on quality, metadata management and data lineage. 

On a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding customer behaviour. They will also work on turning these analyses into actionable insights which the business can use.  

Main Responsibilities

• Perform Data Steward responsibilities including managing and monitoring customer data quality, measuring accuracy, maintaining definitions and ensuring compliance. Will act as the key bridge between technical and business areas on customer data issues. 
•  Provide deep statistical analysis and actionable insights to help the business understand, anticipate, and respond to evolving customer needs, enabling evidence-based decision-making on key customer issues.
• Design, develop and maintain insightful Power BI dashboards and reports that transform complex data into compelling narratives, enabling stakeholders to understand customer behaviour and spot emerging trends.
• Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse customer data.
• Act as a trusted advocate for customer data and analytics, educating stakeholders on analytical methodologies and best practices to build trust and confidence in the insights and recommendations produced.
• Supporting the team in meeting ad hoc requests for customer insights from the rest of the business. 

About You

The ideal person will have:

• Strong experience in collecting, analyzing and interpreting complex data and applying data visualization techniques using tools such as Power BI.
• Demonstrates strong attention to detail when working with data, ensuring data is accurate, consistent and of the right quality.
• Strong data manipulation and statistical analysis experience gained through experience working in various industries.
• Be able to provide clear and tangible examples of time when your insights and analysis have made an impact on a business.
• Strong SQL programming skills and a familiarity with working with cloud platforms such as Snowflake.
• Ability to communicate with both technical and non-technical audience and strong stakeholder management experience.

Minimum criteria

You’ll need all of these:

• Educated to a degree standard, ideally in applied statistics/Data Science/Mathematics.
• Strong experience analysing both structures and unstructured data to solve business problems.
• Experience of working with cloud-based data stores such as Snowflake and strong experience querying data with SQL.
• Demonstrable analytical problem-solving capabilities.

Who you’ll be working with:

You will work with Data Scientists and Analysts within the Customer Insights and Analytics team. You will also work closely with experts within EVs, repairs, commercial operations, technology and customer services to understand the business needs and our customers. The role will involve day-to-day communication with key stakeholders to ensure that insights are communicated and implemented through the business. 

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
  Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

•  We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
•  Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
•  Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.  We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
  Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.