Shift Supervisor

Job Title: Shift Supervisor
Position Summary

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities
Customer Service & Store Experience

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  Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.

  
  


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  Maintain a clean, organized, and inviting café environment.

  
  


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  Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.

  
  

Operations & Shift Management

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  Open and/or close the store following Starbucks’ operational standards and procedures.

  
  


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  Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.

  
  


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  Manage cash handling processes, including till counts, safe deposits, and register accuracy.

  
  


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  Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.

  
  


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  Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.

  
  

Team Leadership & Development

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  Provide real-time coaching and feedback to baristas to support their performance and growth.

  
  


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  Foster a positive team culture built on respect, collaboration, and communication.

  
  


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  Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.

  
  

Safety & Compliance

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  Uphold all safety and sanitation guidelines to ensure a clean and safe environment.

  
  


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  Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.

  
  


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  Address and document any incidents, accidents, or operational concerns.

  
  

Qualifications

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  Previous retail, customer service, or food service experience required; Starbucks experience preferred.

  
  


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  Strong leadership skills with the ability to motivate and guide a team.

  
  


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  Excellent communication and problem-solving abilities.

  
  


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  Ability to multi-task and remain calm in fast-paced, high-pressure environments.

  
  


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  Basic math and cash-handling skills.

  
  


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  Flexible availability, including mornings, evenings, weekends, and holidays.

  
  

Physical Requirements

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  Ability to stand for extended periods and move around the store throughout a shift.

  
  


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  Capability to lift up to 40 pounds.

  
  


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  Comfort working in a fast-paced environment with frequent customer interaction.

  
  

Why Join Starbucks?

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  Opportunities for growth and career development.

  
  


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  Competitive pay and tips.

  
  


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  Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).

  
  


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  A people-first culture that values diversity, inclusion, and community involvement.