Assistant Branch Manager

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As an Assistant Branch Manager in our Branch & Home Lending Team, you will lead, coach, and develop a team of branch bankers to provide exceptional service and experience – providing support to the branch manager in ensuring successful branch operations and outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Matamata

Work Hours: Part-time, 22.50 hours (Tuesday, Wednesday and Thursday 8.30am-5pm)

Ka aha tō rā e kite ai? - What will your day look like

In this role, you would assist the Branch Manager in managing branch operations and provide leadership of the branch customer services platform. The role is accountable for:

Customer Experience

• Lead and coach a branch team to deliver on exceptional customer service.
• Support the monitoring and improvement of key customer metrics.
• Support the team to drive customer education and enable self-service.
• Build strong referrals and relationships with specialist banking teams (e.g. Home Lending).
• Provide a point of escalation and resolution for customer complaints.
• Works as one of the team, engaging directly with customers to carry out customer appointments, concierge or assist walk-in customers.
• Support the team to provide effective information and tools for customers to make the most of their money

Branch Operations

• Support branch operations, ensuring smooth running of the location.
• Take pride/ownership of the appearance of the Branch, keeping it tidy and well-presented and aligned to our brand expectations.
• Support delivery of branch initiatives to improve customer experience and bank priorities.
• Lead community engagement as a brand ambassador through education sessions and seminars, including financial wellbeing, banking digitally, scam awareness.

People Leadership

• Develop branch teams, helping to identify and progress next steps, areas for growth, and development opportunities.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer and service focus
• Research, analytical, credit and risk assessment skills gained through banking experience
• Comprehensive understanding of compliance and branch operations
• Prior experience in developing strong relationships in a customer focused role
• Excellent communication skills both written and oral
• A positive attitude with a growth mindset

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 126149.

Te Rā Ōtinga - Job Posting End Date

23/11/2026, 11.59pm, (NZ)