Hotel Manager

We are looking for a creative, commercially minded leader to shape the next chapter at this 96 bedroom hotel.

This is a role for someone who enjoys developing a business, building momentum and bringing people together around a clear vision. You’ll have the opportunity to strengthen the hotel’s position in the local market, establish strong ways of working and build a team that feels supported, trained and inspired to deliver its best.

Combining a solid understanding of hotel operations with the confidence to lead through change, you’ll turn plans into action, balancing immediate priorities with the hotel’s long-term potential.

This role reports to the Regional General Manager.

About the role

You are responsible for building a confident team, delivering a consistent guest experience and driving the hotel’s commercial performance. Working closely with your HODs and central support teams, you’ll ensure the people, processes and standards are in place for every department to succeed.

Duties include:

• Translating business priorities into practical plans, coordinating activity across departments and keeping delivery on track.
• Recruiting, training and managing hotel employees, ensuring everyone understands their role and what great service looks like.
• Developing your HODs, building accountability and preparing future leaders through clear succession plans.
• Working with Sales, Revenue and Marketing colleagues to build demand, develop local relationships and grow the hotel’s reputation.
• Managing budgets, forecasting performance and controlling expenditure, aligning staffing and resources with business demand.
• Establishing consistent operating procedures, embedding brand standards and using guest feedback and performance data to drive improvements.
• Ensuring compliance with health, safety and licensing laws, while maintaining the property and amenities.
• Identifying opportunities to maximise the potential of every department and build sustainable revenue.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, why not reach out to our resourcing team at [email removed].

About You

You are an expert in hotel operations, but what you’re best at is people. You take pride in building strong teams, developing future leaders and creating an environment where people feel confident, supported and motivated to succeed.

You’re comfortable leading through change, bringing clarity when plans evolve and helping your team understand both the priorities and their part in delivering them. You can move from planning to practical action, spot what needs attention and keep people focused without losing sight of the details.

Whether you’re nurturing a nervous new start or developing a future star, you know when to empower and when to lead decisively. You give your HODs clear direction, tackle difficult conversations constructively and create a culture where everyone takes ownership.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You bring people together around shared goals, leading from the front and setting clear expectations.
• Commercial Drive: You understand how to build demand, grow revenue and manage costs, using financial and market insight to guide decisions.
• Confidence Through Change: You plan effectively, adapt as priorities develop and keep your team informed, engaged and focused. Experience guiding a hotel through significant operational change would be particularly valuable.
• Exceptional Communication: You build trusted relationships with guests, colleagues, stakeholders and the local business community.
• Solution Driven: You make sound, timely decisions and find practical ways to overcome challenges.
• Guest Focus and Attention to Detail: You translate service and brand expectations into everyday habits, maintaining high standards across the guest journey, property and compliance.
• Team Builder: You recruit thoughtfully, coach consistently and develop the skills and confidence your team needs to succeed.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment. 

Benefits

Our rewards package includes:

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. If successful at this stage, you will then be invited to meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email removed] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.