Trainee Field Service Engineer

Job Description

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Trainee Field Service Engineer - Hotpoint

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No Experience Needed | Fully Paid Training | Company Van Provided

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Ready to start a hands-on career with one of the UK's most trusted appliance brands?

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Hotpoint are looking for motivated individuals to join our 12-month Trainee Field Service Engineer programme. Whether you're currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another hands-on role, we'll provide all the training and support you need to build a successful engineering career.

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If you enjoy problem-solving, fixing things, DIY, working independently, helping customers and learning practical skills, this could be the perfect opportunity for you.

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What's in it for You?

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• 12-month paid training programme
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• Daily rate equivalent of £27,377 for the first 6 months, increasing to £28,352 per year for the remainder - paid on a weekly basis via umbrella company
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• Uncapped commission opportunities
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• Overtime available
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• Fully equipped company van and fuel card provided
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• Tools, equipment and uniform supplied
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• Industry-leading training programme
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• Ongoing support from experienced engineers
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• 20 days holiday plus bank holidays
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• 25 days holiday once permanent
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• Opportunity to secure a permanent role within 12 months
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• Long-term career progression with a global household brand
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The Role

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As a Trainee Field Service Engineer, you'll be the face of Hotpoint, visiting customers in their homes to diagnose and repair household appliances.

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No two days are the same. You'll solve problems, learn technical skills and provide outstanding customer service while working independently in your local area.

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What You'll Be Doing

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• Driving your company van to customer appointments
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• Diagnosing faults and carrying out repairs on domestic appliances
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• Delivering excellent customer service
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• Managing tools, parts and stock
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• Representing the Hotpoint brand in customers' homes
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• Promoting approved products and services to customers, earning commission opportunities
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You'll work on appliances including:

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• Washing machines
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• Tumble dryers
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• Electric cookers
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• Other domestic appliances as your training develops
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No Engineering Experience? No Problem.

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Our structured training programme is designed for people with the right attitude and willingness to learn.

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We'll teach you everything you need to know through a combination of classroom learning, hands-on technical training and supported field experience.

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Your Training Journey

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Weeks 1-3 is Residential Training in Peterborough

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For your first three weeks, you'll attend our specialist training centre in Peterborough from Monday to Friday, returning home for weekends.

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All travel arrangements are organised and paid for by us.

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Week 1 - Welcome Induction

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• Travel to Peterborough organised by our team
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• Meet your colleagues and support network
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• Collect your tools, equipment and uniform
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• Learn essential health and safety procedures
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• Complete your driving assessment
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• Receive your company van for travel to and from the training centre
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Weeks 2 & 3 - Technical Training

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• Hands-on appliance repair training
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• Fault diagnosis techniques
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• Electrical and mechanical troubleshooting
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• Customer service skills
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• Practical learning in real-world repair scenarios
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Weeks 4-6 - Field Mentoring

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You'll work alongside an experienced Hotpoint engineer, putting your new skills into practice while receiving one-to-one coaching and support.

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Months 2-12 - On-the-Job Development

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Build your confidence and technical expertise by working with real customers and developing your knowledge across multiple appliance categories.

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Phase 2 Training - 1 Week Upskill Programme

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Further expand your capabilities by learning additional appliance categories and increasing your technical skill set.

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What We're Looking For

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We're looking for individuals who are motivated, reliable and keen to build a long-term career within engineering.

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• Strong work ethic and positive attitude
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• Reliable, honest and professional approach to work
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• Excellent problem-solving skills and logical thinking
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• Customer-focused with strong communication skills
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• Comfortable working independently and managing your own workload
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• Able to follow processes, procedures and safety standards accurately
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• Willing to learn new skills and continuously develop
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• Looking for a long-term career, not just a short-term role
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• Confident communicating with customers and identifying their needs
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• Comfortable recommending products and services where appropriate
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• Motivated by earning additional commission through excellent customer service and upselling products
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Essential Requirements

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• Full UK Manual Driving Licence held for a minimum of 1 year
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• Physically able to move household appliances safely
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• Right to work in the UK
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Desirable Experience

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• Engineering, mechanical, electrical or technical experience
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• Experience in repair, maintenance or fault-finding
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• Field-based, trades or customer-facing roles
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• Delivery driving, logistics or mobile working experience
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• Experience using tools or carrying out practical, hands-on tasks
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What Matters Most

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No previous Field Service Engineer experience is required. We provide full training from day one. Above all, we're looking for motivated individuals with the right attitude, a willingness to learn, and a genuine desire to build a successful career in engineering with Hotpoint.

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Career Changers Welcome

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Many of our successful engineers have come from backgrounds including:

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• Retail
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• Customer Service
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• Warehousing and Logistics
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• Delivery Driving
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• Manufacturing
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• Automotive and Mechanical Roles
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• Construction and Trades
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• Facilities and Maintenance
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If you've got the right attitude, we'll provide the training.

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Why Choose Hotpoint?

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• Learn a skilled trade with a recognised household brand
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• Gain valuable technical qualifications and experience
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• Enjoy independence and variety every day
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• Join a supportive team invested in your success
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• Build a long-term career with excellent progression opportunities
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Please apply now to start your journey today and become a qualified Field Service Engineer with Hotpoint.