Client Account Administrator

Client Account Administrator required for our Ipswich-based client.

We are seeking a confident and customer-focused Client Account Administrator to join our Ipswich-based client. In this Client Account Administrator role, you will be responsible for maintaining positive client relationships, responding to customer enquiries and addressing any concerns or complaints professionally and efficiently. This is an excellent opportunity for someone who takes pride in their work, enjoys building strong customer relationships and is passionate about delivering exceptional customer service. This role would suit someone who has previously worked as an account manager and is keen to utilise these skills in a role with a mix of customer service, relationship building and administration.

Our client is keen to interview suitable candidates as soon as possible, so if you have the skills and enthusiasm to make a real difference, don't delay — apply today!

The Role

• Act as the main point of contact for an established portfolio of clients, building and maintaining strong working relationships.
• Take ownership of client enquiries, requests and issues, ensuring they are dealt with promptly and professionally.
• Adapt your communication style to suit individual clients, balancing a friendly and helpful approach with the confidence to address concerns and enforce company procedures where necessary.
• Proactively identify solutions to problems, using your own initiative and escalating matters to management when appropriate.
• Support and guide clients with queries via telephone, email and, where required, in person.
• Provide training and guidance to clients both on-site and through online platforms.
• Act as a point of contact for colleagues, helping with queries and providing guidance when management is unavailable.
• Maintain accurate client records and ensure all administration is completed efficiently.
• If and when needed visit clients

The Person

• Strong interpersonal and communication skills to engage effectively with clients verbally, in writing and face to face
• Previous experience in an account management/coordinator role
• Must possess driver’s license and have access to a vehicle
• Excellent communication skills
• Able to work as a team member as well as individually
• Must possess strong administrative skills
• Key eye for detail
• Competent IT skills
• Able to answer phone call and emails in a timely and professional manner
• An adaptable and responsive approach to changing circumstances and requirements.

Benefits to You

• Starting Salary £26k doe
• Monday – Friday working pattern
• Progression opportunities
• Fantastic well-established company
• Creative team environment
• Working with some major brands
• Town centre based
• Free onsite parking

If you have not heard back from us within 10 days, your application has been unsuccessful.