GemaPark
Software Support Engineer
Software Support Engineer at GemaPark, based in Cowes, South East England, paying £25,000 - £28,000 per annum. This is a permanent role.
- Pay
- £25,000 - £28,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Cowes, South East England
- Closing date
- Sector
- Software Developer
63% below the typical rate for software developer
Reference 57538547
About the role
Location: Cowes, Isle of Wight
Working pattern: Full time, permanent
Salary: £25,00 to £28,000
Working hours: Mon - Thurs 09:00 - 17:30 Fri 09:00 - 17:00 (37 hour week)
GemaPark is an Isle of Wight based software company serving the outdoor holiday market. Following continued growth, we are expanding our technical support team with an additional Support Engineer, based full time in our Cowes office.
Reporting to the Support and Onboarding Manager, you will be part of the team that helps GemaPark customers get the most from our system.
Full training on the product and our processes will be provided.
Acting as a first point of contact for customers by phone and through our service desk
Resolving support issues such as document changes, configuration updates, general queries and knowledge support
Configuring new customers and holiday tariffs in the GemaPark system
Testing new software developments, and replicating and logging reported errors
Maintaining training materials and product documentation
Delivering online customer training once you are fully trained
A quick learner who is confident with computer packages
A high level of numeracy is required for this role
Excellent communication skills and a friendly telephone manner
Strong organisation, with the ability to prioritise your workload and stay calm under pressure
Speed combined with attention to detail and high accuracy
A technical mindset (HTML experience is a bonus)
A permanent, full time position in our Cowes office
Full training on the product and processes
The chance to grow into delivering customer training
You may have experience of the following:
Support Engineer, Application Support Engineer, Software Support, Customer Support Engineer, Technical Support Specialist, Product Support Engineer, Service Desk Analyst, Customer Support Specialist, Technical Support Advisor, Implementation Support Consultant, Help Desk
Reference: 57538547 · Posted 9 hours ago · Closes 4 Dec 2026 · Listed via GemaPark
Apply for this job
This role is listed via GemaPark. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.