Learning Administrator

Learning Administrator – 6 Month Fixed-Term Contract

PURPOSE OF ROLE

To provide day-to-day administration and first-line support for the Learning function, helping to ensure learning information is accurate and up to date.

The role involves preparing learning data loads into the LMS, working extensively with Excel and utilising multiple data sources to maintain accurate learning information. It also includes completing standard learning loads and builds, producing reports, coordinating learning activities and responding to standard learning-related queries. The role resolves routine requests and escalates more complex issues when needed.

KEY ACCOUNTABILITIES

Learning Data Administration

• Prepare and maintain Excel templates for learning data loads, ensuring information is accurate, complete and correctly formatted.
• Work across multiple spreadsheets and data sources to compare, check and reconcile learning information.
• Use VLOOKUP or XLOOKUP, conditional formatting, filtering and data validation to match records, identify discrepancies and maintain accuracy.
• Carry out routine data quality checks, correct errors and check upload results, escalating issues where required.

Learning System Administration

• Complete standard learning system activities, including basic learning builds, learning object loads, version updates and assignment changes.
• Maintain learning information and content, carrying out routine updates and checks using agreed processes.
• Escalate non-standard or more complex system requests to the appropriate team.

First-Line Support & Customer Service

• Act as a first point of contact for standard learning queries and administration requests
• Respond to incoming requests promptly, resolving straightforward queries and keeping stakeholders informed.
• Clarify requests with colleagues and escalate more complex issues when needed.

General Learning Administration & Support

• Monitor the shared learning inbox, responding to routine enquiries and directing requests to the right person when needed.
• Help organise learning events and webinars, including scheduling, sending invitations and tracking attendance.
• Provide general administrative support to the Learning team, including coordinating information and following up on requests.

Learning Reporting

• Run and share regular and ad hoc learning reports, including completion and compliance information.
• Use Excel to organise and check reporting data; investigate basic discrepancies and seek support where needed.

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

Essential

• Intermediate Excel skills, including practical use of VLOOKUP or XLOOKUP, conditional formatting, filtering and data validation.
• Confidence comparing, organising and checking data across multiple spreadsheets.
• Strong attention to detail and a focus on accuracy.
• Comfortable using different systems and keen to learn new ones.
• Good organisation, communication and customer service skills.
• A practical approach to resolving routine issues and knowing when to ask for help.

Desirable

• Experience in administration, data processing or customer support.
• Experience with an LMS such as Cornerstone, data load templates or reporting.

Would suit someone who is...

• Organised, careful and reliable.
• Confident using Excel and enjoys working with data.
• Quick to learn systems and processes.
• Friendly, approachable and happy to help.
• A team player who takes ownership and knows when to escalate.