Operations Manager

Job Description

Note for Recruitment Agencies:
We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner.

operations manager - oak specialist services

leciester

What you will be doing:

An opportunity has arisen for an Operations Manager to join the team at Galliford Try within our Oak Specialist Services Business Unit.

As Operations Manager, you will be responsible for the end-to-end delivery of fire remediation and façade schemes allocated by the Operations Director - Oak Specialist Services. This includes overseeing all production functions from pre-construction planning, Building Safety Regulator (BSR) submissions, and contract award, through to the final issue of the Maintenance Certificate. You will ensure that projects are delivered to the highest standards of safety, quality, and compliance, while maintaining strong relationships with principal contractors and clients. A key focus of the role is to maximise operational efficiency, service quality, and profitability across all assigned contracts.

• Provide weekly progress updates and lead weekly progress meetings with internal teams and stakeholders
• Produce monthly progress reports for board papers, highlighting key milestones, risks, and financial performance
• Prepare and present monthly team meeting reports to support internal alignment and continuous improvement
• Compile and deliver monthly client progress reports, ensuring transparency and proactive communication
• Produce ad-hoc client reports as required, tailored to specific project or stakeholder needs. Health, Safety, Environment & Compliance
• Review and sign off Health, Safety & Environmental (HS&E) documentation in line with the Business Management System (BMS)
• Report any HS&E issues to the Health & Safety Manager and ensure timely resolution
• Implement and promote the company's Quality, Safety, and Environmental policies and targets across all projects
• Ensure full compliance with the company's BMS and actively identify and promote areas for improvement. Quality & Technical Oversight
• Lead weekly presentations of SSER reports, quality management reviews, and programme implications across all sites
• Coordinate with Fire Engineers, consultants, NHBC Risk Inspectors (RIs), and other technical stakeholders to ensure quality assurance
• Manage and control information/drawing registers in collaboration with the Technical department, ensuring timely distribution to site teams and subcontractors.
• Convene and chair team meetings, ensuring action points are recorded, distributed, and monitored to completion
• Manage and support teams of Project Managers and Site Managers, fostering a culture of accountability and excellence
• Collaborate with the planner to design and maintain working programmes that support accurate reporting and delivery
• Work closely with the commercial team to manage project budgets, control costs, and optimise financial performance. Strategic Delivery & Client Engagement
• Ensure all fire remediation schemes are delivered on time, within budget, and to the highest standards of safety and quality.
• Maintain strong working relationships with principal contractors and clients, acting as a key point of contact throughout the project lifecycle
• Support pre-construction planning, BSR submissions, and contract award processes to ensure readiness and compliance
• Oversee the final issue of Maintenance Certificates, ensuring all contractual and regulatory obligations are met.

About You:

• Proven ability to manage multiple live construction sites and teams across regions including London, the Midlands, and the North West
• Demonstrated experience in delivering construction projects safely, on time, within budget, and to high quality standards
• Experience working closely with speculative housing sales teams to meet unit delivery and sales targets. Reporting & Communication
• Strong ability to report accurately and punctually on progress, risks, and key deliverables.
• Communicates clearly, confidently, and professionally at all levels-internally and externally.
• Skilled in preparing and presenting reports for clients, senior leadership, and board-level stakeholders. Leadership & Teamwork
• Able to lead, motivate, and manage multidisciplinary teams, fostering collaboration and accountability
• Demonstrates sound decision-making within delegated authority and operational scope
• Committed to continuous improvement and driving performance across teams and projects. Commercial & Strategic Awareness
• Commercially astute with a strong understanding of budget control, cost management, and value engineering
• Able to interpret and respond to commercial data to support strategic decision-making. Time & Task Management
• Excellent time management skills with the ability to prioritise, multitask, and meet tight deadlines
• Organised and proactive in managing workloads and project timelines. Professionalism & Conduct
• Maintains a professional appearance and attitude at all times, representing the company with integrity
• Demonstrates alignment with company values such as Excellence, Passion, Integrity, and Collaboration. Problem Solving & Innovation
• Experienced in analysing complex problems and delivering practical, effective solutions.
• Fully aware of individual Health & Safety responsibilities and adheres to company policies and procedures
• Promotes a culture of safety and compliance across all operational activities
• Construction-related further education, such as HNC, HND, Degree, or Level 7 NVQ in Construction Management or a related discipline
• Membership of the Chartered Institute of Building (CIOB), or actively working towards chartered status
• Valid and appropriate CSCS card for managerial level
• Demonstrable experience in fire remediation and façade works, including cladding replacement and passive fire protection
• Strong working knowledge of NHBC procedures, with a proven track record of successful inspections and handovers
• High level of expertise in construction-related Health, Safety & Environmental (HS&E) standards and legislation
• Familiarity with Building Safety Regulator (BSR) submission processes and regulatory compliance
• Experience in managing projects under principal contractor responsibilities, including coordination with clients and consultants
• Proficient in interpreting technical drawings, specifications, and construction programmes.
• Competent in using project management software and digital tools for reporting, planning, and document control
• Understanding of the Business Management System (BMS) and its application in operational compliance and continuous improvement.

What We Can Offer in Return:

With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, G