Service Advisor

Service Advisor

Location: Peterborough

Salary : Up to £30k

Essential requirement : Mechanical knowledge/experience vital for effective communication with customers and engineers.

We are looking for a Service Advisor to join our team and act as a liaison between customers and field service engineers.

Service Advisor : responsibilities include discussing repairs and works with customers, listening to their requirements and scheduling appointments as needed. Verifying warranty status, provide quotations and assist with audit trails to see repairs through from initial call to completion.

Ultimately, you will work directly with customers to understand their needs and provide field service engineers with the information required to provide excellent service.

The typical day for the Service Advisor will be varied from quoting repairs and reviewing engineers reports, to scheduling site visits for engineers and discussing ongoing works with customers. The advisor role will act as the communication link between field engineers and the customers, offering nationwide assistance.

Typical day:

Provide Quotations and details on parts for breakdowns and remedial works

Advise on estimated costs of repairs and work to be undertaken

Liaising with customer and updating them on repairs

Discussing work progress with the service engineers

Helping with the maintaining stock levels in service van for engineers

Working both independently & in teams when workload requires

Communicating with engineers to assist the team with technical advice and guidance.

Ensure customers are aware of service and repair work required to their vehicles in a professional manner

Sell additional products as appropriate to customers’ needs

Advise on timescales and collection arrangements

Produce job cards on in-house computer system

Update customer and vehicle records

Document all warranty work in accordance with manufacturer policy

Preparation and completion of invoices

The applicant

Ideal candidate will have:

A minimum of 2 years’ experience a similar role would be ideal (would suit someone with vehicle knowledge from a Car/HGV or LGV background).

Excellent Microsoft Office skills

Clean driving licence

Essential : Mechanical knowledge/experience vital for effective communication with customers and engineers